“Not in advertised location and dirty!”
BEWARE - this property is listed as Villa Port Soller on booking.com. I agree with everything on the previous review. We expected to be able to walk, as described on booking.com, the 0.6km to the sea. Instead found we were 3 km up a very steep and winding road up the mountain. This meant we had to spend a fortune on taxis to go into the Port to eat/shop. Each return taxi from/to the villa costs minimum €25 - quite an addition to holiday costs - bearing in mind we had particularly chosen this villa on its stated location. We also spent a lot of time waiting on the road for taxis - one evening almost an hour - as the drivers could not find the property. This caused us to be constantly phoning the taxi company so not looking forward to my phone bill! The owner admitted to us that the address advertised is incorrect - this begs the question why has this not been corrected especially since we are not the first people to mention this? Can only assume that we were deliberately misled and mis-sold this property. The crockery, glassware and cutlery ALL had to be cleaned before use. Some plates and bowls even had old food stuck to them. Coffee mugs were badly chipped and stained - unusable. Much of the cutlery was rusty - unuseable. The coffee machine had not been emptied. When we opened the microwave we were shocked and disgusted to find bags of green mushy/mouldy food which must have been there for weeks. This then made the microwave unusable due to the bacteria left inside. In general all kitchen items were filthy. The hot water tank is so small that there was not enough hot water for two showers before it ran cold. If you are not a cat lover you may have have a problem due to local feral cats scavenging for food every day. The bedrooms have no curtains. Bedroom 1 has a toilet and shower but these are in the bedroom with no doors/walls and no privacy even for the toilet. The shower floods the bedroom so after one mopping up session this was not used. Bedroom 2 is on a mezzanine with no doors, therefore no privacy. Bedroom 3 - the twin room - is very small and again has a toilet with no door! There is a further ‘bathroom’ but this is actually a storeroom outside and the shower cubicle was stacked with mops, buckets and garden tools. Due to all of the above we all had to share one bathroom/toilet. There were bare electrical wires in the bathroom and on outdoor lights. The lock on the outer front door is broken so security is not really taken seriously. The agency who manages this villa UEP WELCOME SERVICES were useless. The only urgency they showed was to collect the €150 euros cleaning fee and the city taxes. Following that they were difficult to reach, ignored requests, lied to us about a technician being on his way and having removed the wifi router prior to our arrival did not return this to us until 2 days before our departure. Frustratingly, a lot of our time was spent calling, texting and emailing them. We requested contact details for a Director of the company so that we could email - this was denied! If you want a villa with a nice pool (although I wouldn't say it is safe for children) in a peaceful spot up a mountain and are prepared to deal with problems such as those listed above then this might be the place for you - otherwise take heed!