“A villa of two halves”

Reviewed 20 Sep 2017

This villa has six bedrooms split across two floors, three on each. Each floor is self contained and can only be accessed from the outside. The top floor is lovely and has air conditioning. There is a fantastically well equipped kitchen (although we had a little trouble getting all the hobs rings to light, but a minor inconvenience), very comfortably appointed with a great sitting and dining area. The master bedroom is very nice with an ensuite and air conditioning. The other two rooms are not quite so comfortable and only one of them has air conditioning. There is a gorgeous terrace with an amazing view and a large table with plenty of seating so our party of 11 could eat alfresco every meal. There is also a fun and quirky bar area with BBQ and hot plate. The gardens are lovely and the pool is a fantastic size. The ground floor is not so comfortable. It is much more basic and humble. There is no air conditioning and it is also a little musty. The bedrooms are basically furnished but comfortable enough but there are only a couple of fans for three rooms. It did get hot and a bit airless in there during our stay. However this villa would suit very happily three families with teenage children (like us) where the kids can have the ground floor apartment and us adults the more comfortable upstairs. I think because there is such a large discrepancy between the standard of accommodation that it would be tricky working out who was sleeping where if you were a party of all adults who were paying an equal share. Because of the bed configuration you can get 6 adults in the upstairs apartment and up to nine people in the ground floor one as one room has a double and bunk beds, another a double and single bed and the third just a double. I would not recommend housing so many in the ground floor though! Practicalities aside, we loved our stay here and Javea itself is a fantastic holiday destination.

“The best Vacation Ever”

Reviewed 12 Sep 2017

We have stayed at this Villa for the whole week. it was absolutely fantastic. We are a family of 5, the house was very comfortable with a nice terrace and porch overlooking the pool area. The pool was great, the kids loved it a lot. The house is located few miles away from the main beaches, but on a high hill with an excellent view of the surrounding. The beaches are great, there are many pubs and restaurants nearby and everything was absolutely perfect. we will be back !!!!

“Deferred Maintenance”

Reviewed 17 Aug 2017

We also stayed at this house as part of a group in late July. We were disappointed by the mold issue in the lower level, the smell of which caused us to vacate half the house. I am a Chartered Surveyor that has considerable experience in this issue and a resolution will taker remedial work to the cause, repairing and replastering the walls, non of which can be done in a few days due to the drying process. The landlord appears to be unaware of its fiduciary responsibility to provide habitable accommodation in return for rent and offered us 500 pounds compensation in return for a good review; we wanted a full refund. Our mistake was that we should have vacated the property at the beginning of the holiday and contacted Holiday Lets, instead we tried to work it out. Moreover, it seems odd that a landlord would charge for cleaning when the house was pretty dirty and shabby. the bathrooms and kitchens floor had been cleaned, but apart form that, the house was full of cobwebs and dust. Lastly, this house has the antiquated waste pipes of yesteryear & you cannot flush toilet paper. In 25 years of traveling to Spain, I have never seen this. There are many places to stay in the Java area that are rented by experienced landlord's, my best advice is to look for a house with lots of good reviews. We took a chance and it didn't really work out as we had hoped. If the landlord is able to get through the aforementioned issues, this could be a really good rental house.

“Lovely place! Most lovely time!!”

Reviewed 16 Aug 2017

We've been always twice to this place and LOVED it both times! The owners used to live there for some years themselves and you can see everywhere a lot of lovely details: most beautiful old doors, fantastic bar outside, a whole room for work-out(!), great places everywhere to sit in the shadow and read or to swim in the pool. The pool is SUPERB!! Romantic, cozy places for breakfast/dinner in and outside. Good possibilities for groschery (most delicious fruits and fish!!!) Old Town, restaurants and the sea side within 10-15 min. drive! The sea is fantastically shallow, so great for families with small children (like ours)! The housekeeper is very nice and very supportive: We arrived last time on Sun (the stores were closed). The housekeeper brought us all we needed from the petrol-station. Just like that!! We had also immediately a response from the owner as we're looking for some things ( how to use TV or where is the on/off for the light outside ..) We love this very privat, sunny, gorgeous place!

Response from the owner Thank you. It was lovely to welcome you back for the second time. We hope to see you again.

“Great Villa -brilliant family holiday”

Reviewed 14 Aug 2017

Fantastic villa,comfortably fitted 4 adults and 4 children for 10 days,the downstairs living space was ideal for 2 families giving us plenty of room. The villa was clean and tidy with all amenities you need. The garden and pool area were, again, very clean and well maintained. Not forgetting the outside bar, enjoyed by all, a lovely place to relax in the evening. A fantastic location, short drive to a beautiful beach with great restaurants. Definitely returning next year, highly recommended.

Response from the owner Thank you. I'm glad you enjoyed your holiday and would welcome you back anytime.

“In need of some TLC”

Reviewed 12 Aug 2017

Disappointed with the state of this property for the price that we paid. The downstairs (separate) apartment stank of mould, and on closer inspection mould was growing on walls etc. The main kitchen was poorly equipped, there were lights that were broken, no DVD player (even though one is listed), and the place was generally not very clean. Loved Javea but this villa unfortunately did not meet our expectations.

Response from the owner I have already replied to your review that a fellow guest who was with you wrote. The main kitchen has all the facilities I think you would need in a rental: microwave, double oven, gas hob, washing machine, coffee machine, toaster, tumble dryer, kettle, ample storage, glasses, plates, cups etc. Please explain what is missing. There is a DVD player which is situated in the playroom upstairs. Lights broken? Not sure what you mean I'm afraid. I'm sorry that you didn't enjoy the villa, however I feel that you had already decided you wanted full compensation and were not going to enjoy it whatever I suggested. I tried to rectify your issues for you and can only apologise again if your expectations were not met.

“Mold Issues”

Reviewed 4 Aug 2017

Potentially a great property for family & friends to enjoy some time away. Unfortunately our stay at Casa Amanecer was disrupted by a number of issues that are still unresolved with the owner. The main issue was the entire lower level (which is basically half the property) was infested with mold. This meant we had to vacate this area & forced to share cramped living quarters with two other families upstairs. We contacted the owners soon after our arrival to inform them of this condition & after several phone calls/emails we were told that they didn't believe the mold was reason for us to vacate the lower area. We were offered 500 Stirling as way of compensation providing we write a positive review. Needless to say we declined. If it wasn't for the mold issue we would have been prepared to overlook some of the other issues we found such as the plumbing being so dilapidated that we were asked to place used toilet paper in a bag & dispose of it off site, the overall dirty condition of the property, broken appliances & some of the lighting not working. As Landlords ourselves what really disappointing us was the response we received from the owners. We were initially sympathetic thinking there would be some urgency in correcting the issue not just for us but for the unsuspecting Family that were arriving the week after we left. What followed was a visit from a local handyman who was unsure what to make of it & some contradicting information between the agent & the owner of the property as to how bad the issue actually was. Even though our vacation was severely disrupted & drawing to a close we didn't want the next family to have the same experience. Being a Building Surveyor by profession i then offered to meet with a professional person to highlight the areas of concern & possible causes so the problem could be addressed in a timely manner. My offer was declined & we were then sent an email with the offer of a small amount of compensation in exchange for a positive review. We amassed a collection of photographs verifying our complaints (which we sent to the owners) but unfortunately this review service does not have the capability to upload them. I will be posting them on other review sites where possible.

Response from the owner I am sorry you didn't enjoy your recent stay. I am still a little baffled however. You say the entire lower level was infested with mold. You found some mold in a kitchen cupboard which was a result of flooding last winter in torrential storms. Upon hearing you had vacated the downstairs I sent a builder round to see your concerns and he informed me the mold was entirely superficial and could treat it immediately. You declined as you did not want someone working there during your stay and said you would not return downstairs anyway. By way of compensation I offered you a token gesture to which you replied you wanted £3000 (more than you paid for your stay.) this was the review I received from the renters who vacated just the day before you arrived......."We had the most amazing stay - it was perfect for two families (kids, 16, 15, 13 & 12) with plenty of space, great TV connection, wifi and easy kitchen. Good location to the Old Town - walkable on a cool evening. The bar was an amazing addition. Great sized pool perfect with plenty of chill out areas with sun and shade. Housekeeper was super. Highly recommend." My husband had also been there just three weeks prior to your arrival and again was baffled by your list of complaints. I apologise again if the villa was not to your liking or met your expectations. I feel like we tried to rectify the situation for you whilst you were there but our efforts were declined in favour of a hefty compensation package in return for a free holiday.

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