
    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="Villa Jasmine, Umalas ">
    <meta itemprop="rating" content="5">
    <meta itemprop="dtreviewed" content=" 2019-11-25" >

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    <h4 itemprop="summary">&#8220;Unforgettable pleasant stay&#8221;</h4>

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        <span>Reviewed 25 Nov 2019</span>
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                    <p>A Special Holiday Home in Bali
Right from our arrival until we left Bali, Villa Jasmine was our home base. The beautiful, large and comfortable villa was furnished with more than what we need. We coul&hellip;
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    <meta itemprop="itemreviewed" content="Villa Jasmine, Umalas ">
    <meta itemprop="rating" content="5">
    <meta itemprop="dtreviewed" content=" 2019-10-03" >

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    <h4 itemprop="summary">&#8220;Book now! Highly recommended!&#8221;</h4>

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        <span>Reviewed 3 Oct 2019</span>
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                    <p>We&rsquo;ll start off with only a few minor issues. 

The location is a bit hard to find if you were to get a taxie. We used a cafe as a location point. (Cafe cous cous a few doors over) Would be much&hellip;
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    <meta itemprop="itemreviewed" content="Villa Jasmine, Umalas ">
    <meta itemprop="rating" content="5">
    <meta itemprop="dtreviewed" content=" 2018-10-28" >

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    <h4 itemprop="summary">&#8220;Home from Home&#8221;</h4>

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        <span>Reviewed 28 Oct 2018</span>
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                    <p>We stayed in Villa Jasmine for 5 nights over October half term. The accommodation is very large and comfortable. We had everything we needed and more! The 6 of us had plenty of space. We enjoyed sitti&hellip;
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</article>    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="Villa Jasmine, Umalas ">
    <meta itemprop="rating" content="5">
    <meta itemprop="dtreviewed" content=" 2017-05-17" >

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    <h4 itemprop="summary">&#8220;Huge and well-furnished Villa in a tranquil location&#8221;</h4>

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        <span>Reviewed 17 May 2017</span>
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                    <p>My group of friends (10pax) stayed from 1-6 May. We opted to include the additional room and everyone had a bed or mattress each.
The lawn and pool area is perfect for watching clouds float pass. The &hellip;
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</article>    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="Villa Jasmine, Umalas ">
    <meta itemprop="rating" content="5">
    <meta itemprop="dtreviewed" content=" 2017-04-03" >

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    <h4 itemprop="summary">&#8220;Quiet Place and Peaceful with great location❤&#8221;</h4>

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        <span>Reviewed 3 Apr 2017</span>
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                    <p>We stayed from Mar-30th-Apr-2nd. Firstly, when booking the villa, the landlord was very attentive and happy to answer any queries I had, I found her to be very friendly. We arrived around 2pm after a &hellip;
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    <meta itemprop="itemreviewed" content="Villa Jasmine, Umalas ">
    <meta itemprop="rating" content="5">
    <meta itemprop="dtreviewed" content=" 2016-01-27" >

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    <h4 itemprop="summary">&#8220;Beautiful villa and garden in a great location!&#8221;</h4>

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        <span>Reviewed 27 Jan 2016</span>
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                    <p>Stayed in Villa Jasmine for a week in January and were thoroughly impressed by the building, grounds and service. 

Firstly, the villa is beyond spacious- comprising of clean, comfortable rooms with b&hellip;
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    <meta itemprop="itemreviewed" content="Villa Jasmine, Umalas ">
    <meta itemprop="rating" content="5">
    <meta itemprop="dtreviewed" content=" 2016-01-25" >

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    <h4 itemprop="summary">&#8220;Fantastic stay!&#8221;</h4>

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        <span>Reviewed 25 Jan 2016</span>
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                    <p>We stayed at Villa Jasmine with a group of friends and had a great time.  It is exactly as shown in the pictures....a big yard and two lovely outdoor seating areas in the shade.  The extra bedroom was&hellip;
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</article>    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="Villa Jasmine, Umalas ">
    <meta itemprop="rating" content="5">
    <meta itemprop="dtreviewed" content=" 2015-05-23" >

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    <h4 itemprop="summary">&#8220;Beautiful villa, fantastic views &amp; garden&#8221;</h4>

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        <span>Reviewed 23 May 2015</span>
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                    <p>This villa definitely has the wow factor!! The rooms are clean, spacious, comfortable &amp; the staff are exremtely helpful &amp; friendly.  We really enjoyed our stay here and the garden has a great &hellip;
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    <meta itemprop="itemreviewed" content="Villa Jasmine, Umalas ">
    <meta itemprop="rating" content="5">
    <meta itemprop="dtreviewed" content=" 2015-02-02" >

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    <h4 itemprop="summary">&#8220;It was the perfect Bali experience&#8221;</h4>

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        <span>Reviewed 2 Feb 2015</span>
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                    <p itemprop="description">we all had a very pleasant stay of altogether 4 days in this complete villa with a nice garden and swimming pool , terrace, and completely furnished .</p>
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</article>    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="Villa Jasmine, Umalas ">
    <meta itemprop="rating" content="3">
    <meta itemprop="dtreviewed" content=" 2014-08-10" >

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    <h4 itemprop="summary">&#8220;Great garden poor service&#8221;</h4>

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        <span>Reviewed 10 Aug 2014</span>
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                    <p>The garden and pool at Villa Jasmine is large and beautiful.  The house is nice too.
We enjoyed our stay but had quite a few problems compared to the other Villa we stayed in.
&bull;	Some electricity &hellip;
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            <p class="owner-response">
            <span class="owner-response-title">Response from the owner</span>
            <span>Thank you for your review, but I fell that I must clear up a few things. 

I would now like to address the problems listed;
  &bull; For those familiar with Bali, you will know that electricity cutting out is not uncommon and definitely not something that home-owners have control over. When the electricity does comes back on though, all that is needed for a guest to do would be to switch the AC back on. I can&#039;t imagine how our staff quarters could still have electricity though, as when the electricity goes out, the whole villa will not have it.
However, I understand that when it does happen it can be very uncomfortable (especially when the AC goes off). We have now installed a generator, so this should not be a problem in the future.
&bull; We have 4 bikes at the villa and was told by our houseboy that 2 did not work when this guest arrived. Bikes were sorted and worked during their stay. One motorbike was being repaired on the day our guest arrived, but was back at the villa the next morning. As for only having 1 helmet available, this was an error on our part. One I have dealt with by now having 3 more available.
&bull; Cable TV is available on all TVs at the villa. We had guests check out a day before this guest and we arrived a day after this guest checked out. The cable TV was working on all TVs before and after this guest stayed, so maybe this guest had a problem working it?
&bull; Our Indonesian staff do not speak perfect English, but they speak it well enough. I am English and communicate well with them. We have never had guests who have not been able to communicate with our staff.
&bull; The Canggu club was recently taken over by new management, who decided to add some new features to it and change the membership rules; limiting the number of guests who can access the club at the rate we were paying to only 4 guests (there was not a limit set by the previous management). This was not something I was aware of, until our guest could not enter the club when they turned up that day. After being notified about this, I instantly agreed to upgrade our membership to allow up to 10 guests to access the club. This was sorted after 1 phone call and a total of I&#039;d say 15 minutes. All the facilities the club has had on offer since it opened were available (tennis courts, football pitch, gym, swimming pool, kids club, restaurant, business centre, etc.). The facilities that were not open yet were only the new additions that the new management had set up.

I don&#039;t know why the problems with the electricity or TV were reported to myself (an email away) or any of our 3 staff who are there every day from 8:00am - 6:00pm (they could have dealt with said problems then and there).  

After this guest checked out, I had sent an email, asking if their stay was okay to which their reply was that they had loved their stay and the villa. They also mentioned the fact that there was only one helmet, but no mention about any of these problems listed. All these problems were only mentioned after our billing dispute.

As for the billing dispute; we charged US$ 375 which was to pay for a new coffee press and the broken pool light. I have explained clearly numerous times that it was not just a case of a lighting fixture coming away from the wall. The glass housing for the light was cracked. We had a pool company come in to check on it and they believed that it was probably used as a foothold by someone while getting out of the pool, hence the damage to the glass housing. This resulted in us needing to pay for a new pool light (including housing) and installation fees.

This guest stated in another one of their emails that they had not yet done their review on Trip Advisor but if their refund was not sorted out soon and in a more satisfactory way to them (they were not happy to pay for the damages), then would write up a review which reflected this. They also stated that they would prefer to give us a positive review as their stay was good but other they felt travellers should know that bond refund process was unfair.&quot;

Dear guest, I am sorry that you felt being made to pay for damage that was done to our property unfair. But, I believe that it would not be fair on us if our guests were not willing to take responsibility for damage caused to our property during their stay.</span>
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