
    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="11 BDR Villa Estate - Last Minute Deal 50%+ OFF!!!">
    <meta itemprop="rating" content="4">
    <meta itemprop="dtreviewed" content=" 2018-09-07" >

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    <h4 itemprop="summary">&#8220;A great place for a large group&#8221;</h4>

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        <span>Reviewed 7 Sep 2018</span>
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                    <p>We recently spent a week at the Indies Estate, our group of 20 consisting of 10 adults and 10 children, aged 4-11.

The property was fantastic for our group with plenty of room for the kids to run aro&hellip;
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</article>    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="11 BDR Villa Estate - Last Minute Deal 50%+ OFF!!!">
    <meta itemprop="rating" content="3">
    <meta itemprop="dtreviewed" content=" 2018-07-01" >

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    <h4 itemprop="summary">&#8220;Can Be Sooo Much Better!&#8221;</h4>

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        <span>Reviewed 1 Jul 2018</span>
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                    <p>As there was more than 20 adults in our party, having all 3 villas in the same compound was a big plus. The alternative of spreading out to multiple villas will work, but would not be as cosy.
The sta&hellip;
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            <p class="owner-response">
            <span class="owner-response-title">Response from the manager</span>
            <span>Thank you for your kind words and review. I&#039;ve passed your comments onto the staff and they absolutely loved having all of your group staying at The Indies Estate.
Yes, the large estate benefits for allowing large groups to all stay in one location and is very sociable indeed with the 3 separate villas positioned around the central pool and garden area.
The chef is excellent and dinners at the villa are always recommended either at the large outside dining table or inside, whichever guests prefer.
Thank you also for your constructive comments.  I&#039;m glad to say that we have now replaced the car with a new vehicle.  The wifi at the estate has been upgraded and works very well now.  We have replaced 3 air conditioners and have serviced all the others, they all work very well now.
Thank you once again and I hope you return to The Indies Estate or one of my other large villas in Bali in the very near future.
Best wishes
Craig</span>
        </p>
    
</article>    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="11 BDR Villa Estate - Last Minute Deal 50%+ OFF!!!">
    <meta itemprop="rating" content="5">
    <meta itemprop="dtreviewed" content=" 2018-04-11" >

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    <h4 itemprop="summary">&#8220;Perfect for a large group&#8221;</h4>

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        <span>Reviewed 11 Apr 2018</span>
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                    <p>I stayed at the villa for my friends 30th over the Easter holidays. The villa is perfect for a large group as you have the privacy of your own bedrooms and en-suites as well as being all together.
We &hellip;
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</article>    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="11 BDR Villa Estate - Last Minute Deal 50%+ OFF!!!">
    <meta itemprop="rating" content="5">
    <meta itemprop="dtreviewed" content=" 2018-04-08" >

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    <h4 itemprop="summary">&#8220;Beautiful Big Villa perfect for groups&#8221;</h4>

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        <span>Reviewed 8 Apr 2018</span>
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                    <p>I stayed here for my 30th birthday with family and friends and the villa was perfect keeping us all together but with our own rooms and ensuite for privacy too. 

The staff were all great we had break&hellip;
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</article>    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="11 BDR Villa Estate - Last Minute Deal 50%+ OFF!!!">
    <meta itemprop="rating" content="2">
    <meta itemprop="dtreviewed" content=" 2018-01-27" >

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    <h4 itemprop="summary">&#8220;Definitely not a 5-star experience&#8221;</h4>

    <div class="review-rating">
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        <span>Reviewed 27 Jan 2018</span>
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    <div class="mainReviewBody">
                    <p>Such a lovely villa with lots of potential. Shame about the service and state of the place.

The Indies Estate bills itself as &quot;5 star&quot;. Well, perhaps 3 star at best.

We were picked up at t&hellip;
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            <p class="owner-response">
            <span class="owner-response-title">Response from the manager</span>
            <span>&quot;Thank you for booking with me and for leaving a review. We do appreciate constructive feedback and we always listen and act upon feedback to improve our stay for our future guests. The initial booking was a special rate for the use of 7 bedrooms but as all 11 bedrooms were used by yourselves and your friends then unfortunately we were a little short staffed for some of the stay. My apologies for this. We did encounter exceptionally heavy storms in Bali during your stay and this caused a few issues. The estate has 3 kitchens and a chef&rsquo;s kitchen but the service was a little slow for breakfast due to the number of guests. Thank you for mentioning this to us and we have added an extra staff member to help in the morning. We have checked all the TVs and we do have full international satellite TV as well on Netfix etc. on the main TV. We have full time maintenance on site who are always available to check any issues. My apologies for not relying sooner but l was away in the UK with family with limited access to email. Kind regards Craig&quot;</span>
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</article>    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="11 BDR Villa Estate - Last Minute Deal 50%+ OFF!!!">
    <meta itemprop="rating" content="2">
    <meta itemprop="dtreviewed" content=" 2018-01-26" >

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    <h4 itemprop="summary">&#8220;Not luxurious&#8221;</h4>

    <div class="review-rating">
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        <span>Reviewed 26 Jan 2018</span>
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    <div class="mainReviewBody">
                    <p>We have been planning our friends 50th Birthday for almost a year and we decided a Bali in Villa was the the best solution for a fun private party for a week.

There are several issue you need to be m&hellip;
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            <p class="owner-response">
            <span class="owner-response-title">Response from the manager</span>
            <span>Thank you for booking with me and for leaving a review. We do appreciate constructive feedback and we always listen and act upon feedback to improve our stay for our future guests. The initial booking was a special rate for the use of 7 bedrooms but as all 11 bedrooms were used by yourselves and your friends then unfortunately we were a little short staffed for some of the stay. My apologies for this. We did encounter exceptionally heavy storms in Bali during your stay and this caused a few issues. The estate has 3 kitchens and a chef&rsquo;s kitchen but the service was a little slow for breakfast due to the number of guests. Thank you for mentioning this to us and we have added an extra staff member to help in the morning. We have checked all the TVs and we do have full international satellite TV as well on Netfix etc. on the main TV. We have full time maintenance on site who are always available to check any issues. My apologies for not relying sooner but l was away in the UK with family with limited access to email. Kind regards Craig</span>
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</article>    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="11 BDR Villa Estate - Last Minute Deal 50%+ OFF!!!">
    <meta itemprop="rating" content="2">
    <meta itemprop="dtreviewed" content=" 2018-01-26" >

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    <h4 itemprop="summary">&#8220;Not worth the price!&#8221;</h4>

    <div class="review-rating">
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        <span>Reviewed 26 Jan 2018</span>
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    <div class="mainReviewBody">
                    <p>We went to The Indies Estate for a 50th Birthday Celebration and to say the least, it was unimpressive for the price. We would rate it at 2 stars.

For a property that proclaims to be &quot;one of the&hellip;
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            <p class="owner-response">
            <span class="owner-response-title">Response from the manager</span>
            <span>Thank you for booking with me and for leaving a review. We do appreciate constructive feedback and we always listen and act upon feedback to improve our stay for our future guests. The initial booking was a special rate for the use of 7 bedrooms but as all 11 bedrooms were used by yourselves and your friends then unfortunately we were a little short staffed for some of the stay. My apologies for this. We did encounter exceptionally heavy storms in Bali during your stay and this caused a few issues. The estate has 3 kitchens and a chef&rsquo;s kitchen but the service was a little slow for breakfast due to the number of guests. Thank you for mentioning this to us and we have added an extra staff member to help in the morning. We have checked all the TVs and we do have full international satellite TV as well on Netfix etc. on the main TV. We have full time maintenance on site who are always available to check any issues. My apologies for not relying sooner but l was away in the UK with family with limited access to email. Kind regards Craig</span>
        </p>
    
</article>    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="11 BDR Villa Estate - Last Minute Deal 50%+ OFF!!!">
    <meta itemprop="rating" content="5">
    <meta itemprop="dtreviewed" content=" 2017-09-26" >

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    <h4 itemprop="summary">&#8220;Sensational !!!!&#8221;</h4>

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        <span>Reviewed 26 Sep 2017</span>
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    <div class="mainReviewBody">
                    <p>Our family party (24 to be precise!) travelled afar from two continents to stay at the Indies Estate, Sanur to celebrate 3 special milestone anniversaries. On arrival, we were greeted by drivers, orga&hellip;
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            <p class="owner-response">
            <span class="owner-response-title">Response from the manager</span>
            <span>Hi Raj, thank you for staying at my villa estate and for taking the time to leave your feedback with such a great review, it&rsquo;s very much appreciated.  I&rsquo;m so happy that you and your lovely family group really enjoyed The Indies Estate and all that it has to offer.  I&#039;ve passed on your kind words to Nyoman and the staff, I know they loved looking after you all.  I look forward to welcoming your family to Bali once again in the future. Best wishes, Craig</span>
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</article>    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="11 BDR Villa Estate - Last Minute Deal 50%+ OFF!!!">
    <meta itemprop="rating" content="5">
    <meta itemprop="dtreviewed" content=" 2017-05-07" >

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    <h4 itemprop="summary">&#8220;Wonderful Villa&#8221;</h4>

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        <span>Reviewed 7 May 2017</span>
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                    <p>We would highly recommend this villa to any family or group that looking for relaxing holiday or just a short getaway. It was a very last minute booking but Craig made everything so smooth. David, Nyo&hellip;
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            <p class="owner-response">
            <span class="owner-response-title">Response from the manager</span>
            <span>Hi Dolla
Thank you for staying with us at our villa estate and for taking the time to leave a review. 
I&#039;m so glad your group had a good time and the staff loved looking after you all.  
The Indies Estate is a magical and memorable venue.
Please do get in touch should you return to Bali as I&#039;d love for you to stay at my villa again!
Kind regards
Craig</span>
        </p>
    
</article>    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="11 BDR Villa Estate - Last Minute Deal 50%+ OFF!!!">
    <meta itemprop="rating" content="2">
    <meta itemprop="dtreviewed" content=" 2017-05-06" >

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    <h4 itemprop="summary">&#8220;Bali standards?!&#8221;</h4>

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        <span>Reviewed 6 May 2017</span>
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    <div class="mainReviewBody">
                    <p>We stayed at villa a week ago for 2nights(11 adults ,9 kids)
We enjoyed staying at this villa. Thank you very much.

The dishes and glasses used in the evening were left on the dining table and the po&hellip;
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            <p class="owner-response">
            <span class="owner-response-title">Response from the manager</span>
            <span>Dear Mana
Thank you for staying with us and for taking the time to leave a review. We do welcome constructive feedback both good and bad in order to help improve the villa product and service to our guest clients.
In this instance, our service level was not our usual high standard. This should not have occurred.  Thank you for this feedback and we&rsquo;re sincerely sorry that you experienced it.  I&rsquo;ve had a meeting with the manager and staff at The Indies Estate and addressed the issues you raised.  We have carried out extra staff training and rotated staff from some of my other villas.  
Email correspondence is usually replied to within 24 hours and usually much sooner within a couple of hours, we&rsquo;ll ensure this doesn&rsquo;t occur in the future.   
I&rsquo;m glad you liked the look and feel of the villa and thought it was beautiful, it is a magical place indeed.  I&rsquo;m sure with the increased training and extra attention this will mean that future clients will have a positive experience with our usual great service.  
Thank you once again.
Kind regards
Craig</span>
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