    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="Villa Maya Retreat - an elite haven, 6BR, Tabanan">
    <meta itemprop="rating" content="2">
    <meta itemprop="dtreviewed" content=" 2019-01-16" >

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    <h4 itemprop="summary">&#8220;Great unfilled potential&#8221;</h4>

    <div class="review-rating">
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        <span>Reviewed 16 Jan 2019</span>
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    <div class="mainReviewBody">
        <p itemprop="description">Last year (2018), for a family get-together, 14 of us stayed at Villa Maya Retreat. There were two grandparents, three sons and their wives, and six grandchildren, and a wonderful time was anticipated by all. This was the first time in over six years the family had come together, flying in from Brisbane, Hobart, London and Melbourne, and followed months of excitement and discussion about the holiday.
We had paid over US$7,500 (approx. A$10,000+) for our 11 night stay and were expecting appropriate facilities!
However our initial impressions were of a very tired resort, with little or no recent investment. The staff were helpful, obliging, professional and attentive, and the family dinner and decorations were a real treat. However that did not offset the general feel of the place together with a number of specific issues causing concern. 
Property maintenance and upkeep of the various facilities had obviously been allowed to drift - pool, public areas and bedroom furniture and soft furnishings needed replacing; there was rust on various items; electronic equipment needed replacing, removing or checking; blinds and hangings were either old, dirty or torn; plumbing needed replacing/repairing; stains etc.
On arrival the chemical levels in the main pool were obviously not correct causing significant skin reactions to a number of the children and some of the adults.
This resulted in our not being able to use the pool for a number of days. We are also not sure whether the chemical levels in the plunge pools were ever checked during our stay as one young adult received a severe reaction (upper terrace suite plunge pool).
The children tried to be resilient but, in the end, even with bandages and cream, the experience was most definitely felt as disappointing. The villa staff were very sorry for us and we were offered a day of complementary massages.
The use of the swimming pools was an important part of the overall holiday experience planned for the children, given the isolation of the villa, and in the end they were hesitant to enjoy them. 
When the town water was turned off in the evening/night (we are not sure of the exact reason, although construction in the area was mentioned), there was a significant impact on the water supply to the villas. Two of the villas (upper terrace) often had no water at all at night, and the other villas were also affected on a number of nights. Apparently this has happened before but the Villa&rsquo;s reserve water storage tank was totally inadequate for all the bedrooms (and even the kitchen) and caused significant inconvenience to all (toilets only be flushed with buckets, showers could not be taken at night, dishes could not be washed etc.). Almost every evening we had to inform the staff when the water was out, usually when about to go to bed!
The lagoon/pond, at the entrance to the villa, was pristine (clear water, no smell) when we first arrived so had obviously just been cleaned. Unfortunately it was not attended to again until the last day we were there. Over our stay the water became progressively murkier and smellier, and by around day seven we were holding our breath to walk through that area and meal times could be unpleasant depending on the direction of the wind.
We are not naturally complainers but, in hindsight, and after reading other comments (too late) we noted that another family had been moved to another villa after complaining.
For our stay in June/July 2018, with eight adults and six children, we were expecting what was shown on the website. Unfortunately this was not what was delivered.
Despite advising management whilst at the resort, little was done except to ensure the pool eventually had the right chemicals! After we left we were advised (after emailing Elite Havens) that what had happened was not normal or acceptable and they were sorry. They advised that they have been working with the owner to address all the issues about which we had concerns. We were offered a 20% off voucher for our next stay.
We will not be taking up the voucher, nor staying at any other villas managed by Elite Havens in Indonesia or Thailand, and suggest future potential guests investigate their proposed resort locations very carefully and, if appropriate, complain vociferously if the resort is not up to the expected standard, which, with regret, we did not!</p>
    </div>

            <p class="owner-response">
            <span class="owner-response-title">Response from the manager</span>
            <span>Dear Robin,

Thank you for taking the time to provide a personal review of your stay at Villa Maya Retreat.  While we sincerely regret that you were disappointed with the overall experience, we also appreciate the feedback provided.  It allows us to improve and ensure that an Elite Havens holiday exceeds all expectations for all our valued guests.

Our operations team immediately acted upon the concerns you raised, and we can confirm that all suggested improvements are completed. 

While we appreciate that you are unwilling to take the 20% discount offered for future bookings, please note that we will honor this well into the future should you change your mind.  

Once again, thank you for your feedback and we sincerely hope you will return to Elite Havens in the future.</span>
        </p>
    </article>    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="Villa Maya Retreat - an elite haven, 6BR, Tabanan">
    <meta itemprop="rating" content="4">
    <meta itemprop="dtreviewed" content=" 2017-11-27" >

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    <h4 itemprop="summary">&#8220;Beautiful, quiet but quite remote.&#8221;</h4>

    <div class="review-rating">
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        <span>Reviewed 27 Nov 2017</span>
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    <div class="mainReviewBody">
        <p itemprop="description">Maya was stunning. I went with my 5 sisters for 6 nights and we each had our own sumptuous bedroom retreat. Bathrooms were outside with rain showers. The main pool is perfect. Comfortable sun loungers and plenty of sun or shade. Staff cooked our meals and made up rooms daily. We decided from their suggested menu daily and put in money as needed. Staff arranged for girls to come to massage us whenever we wished, although we weren&rsquo;t very thrilled with the quality of service. They chatted on phones and to each other as they worked which was a little annoying and massages were a bit ordinary and quite rough. One day we went to Echo Beach for a sunset dinner. It&rsquo;s about 20 minuets drive.  We were driven by their driver who also took us to Canggu for a shopping day. 
Having said that, there were a few things that would deter us from repeating our stay. It was quite remote. There was nowhere to walk to and the property has many steps to get to and from the rooms. We felt just slightly unsafe at night which surprised me as I&rsquo;m not a nervous type. We were quite spread out from each other which would probably be a plus if you were staying as couples in the rooms. There is constant noise from roosters, pigs and dogs barking. It&rsquo;s in a village setting and it&rsquo;s to be expected. The surroundings are very stunning and staff were friendly. We had a 2 meter iguana hop in the pool for a swim one day. It&rsquo;s set right on a river which gave the place a distinct musty smell. 
If you&rsquo;re with a group of friends and want to relax, read and swim for a few days I would highly recommend it. Just take earplugs for the roosters.</p>
    </div>

    </article>    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="Villa Maya Retreat - an elite haven, 6BR, Tabanan">
    <meta itemprop="rating" content="1">
    <meta itemprop="dtreviewed" content=" 2017-09-05" >

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    <h4 itemprop="summary">&#8220;Dirty and disappointing&#8221;</h4>

    <div class="review-rating">
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        <span>Reviewed 5 Sep 2017</span>
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    <div class="mainReviewBody">
        <p itemprop="description">We were so looking forward to staying at Villa Maya Retreat. We stayed at 2 villas before this one on our trip and this villa was more expensive and was meant to top off our holiday. Unfortunately for us it failed to deliver on many levels.
Whilst the photos on here and the website look great they are not to be believed.
The whole villa needs an update and a deep clean. The covers on the sofas and chairs are old and stained. The covers on the sun loungers outside the rooms are filthy and very badly stained. The TV in the lounge is old and when we arrived, it was not even working. 
What upset me most was having to put my children to bed in bedsheets covered in yellow stains. When the staff remade the bed the next morning, they left the same stained sheets on there. There are broken lamps, lamps with no bulbs, lights that don&#039;t work and curtains that not only have the what seems to be trade mark yellow stains but also dirt and mould growing on them. 
The bathrooms were just gross. The toilets were stained brown and looked as if they hadn&#039;t been cleaned in months. My bath was stained and my shower head was filthy and covered in limescale. Most of the sinks were missing their plug fittings and the bath in my children&#039;s bedroom was thick with dust. All the floors needed a seriously good mop if not steam clean.
An infant crib was provided for my niece which was wooden and traditional which is fine but not when the metal on the crib is rusted!
The kitchen is VERY basic and also not particularly clean. We also saw that the staff were leaving leftover food in the utility cupboard.
If this hasn&#039;t put you off then look forward to the gaggle of cockerels who crow constantly and not just in the morning. The dawn chorus is something else, as the neighbours pigs also join in with the cockerels and it sounds as if they are being slaughtered. This also happens again later in the afternoon when the pigs are being fed.
There was nothing &quot;retreat&quot; about this villa at all. After one night we complained to Elite Havens who visited the villa to personally address our concerns. They saw the evidence for themselves and moved us to a new villa within 2 hours.
I&#039;m sure when this villa was new it would have been stunning but it badly needs a facelift and a deep clean. I&#039;m not sure if I can post pictures to support my review but if I can, then I certainly will.</p>
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            <p class="owner-response">
            <span class="owner-response-title">Response from the manager</span>
            <span>Dear Kerry,
 
Thank you for taking the time to provide a review of your stay at Villa Maya Retreat.  On behalf of the villa owners and Elite Havens, we are truly sorry for your disappointment. We have noted your comments and commenced implementing improvements for the aspects we can control and have changed the management of the villa to ensure ongoing improvements. Villa Maya Retreat is in a natural village location chosen for its nature and we understand this can include an array of bird and animals sounds. We hope you enjoyed the remainder of your holiday in Bali.</span>
        </p>
    </article>    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="Villa Maya Retreat - an elite haven, 6BR, Tabanan">
    <meta itemprop="rating" content="5">
    <meta itemprop="dtreviewed" content=" 2017-07-22" >

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    <h4 itemprop="summary">&#8220;Maya Retreat (and a little love for Canggu Terrace, too)&#8221;</h4>

    <div class="review-rating">
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        <span>Reviewed 22 Jul 2017</span>
    </div>

    <div class="mainReviewBody">
        <p itemprop="description">Aloha!
Our group from Hawaii was FLOORED by this villa. 12 adults, ages 30-60 all fell in love. The pictures are REAL guys!

Made and Chica, the whole staff in fact, pampered us... but in such a familial way! They went above and beyond to ensure our comfort, as well as our overall Bali experience. They communicated with drivers/ tour coordinators / spa therapists for us. The made sure we always had a ride and a meal available.

I rented another villa for the remaining 4 members of our group. The differences were there, but both Elite Havens properties exceeded expectation.

Villa Maya Retreat was more comfy, family style; not just in decor/space needs, but also food and service style. Our meals at Maya Retreat were prepped for a group, and were a little less refined than our compatriots at Villa Canggu Terrace (they ordered individually, and had restaurant-worthy food presentation). Always yummy, tho! And the decor of Canggu Terrace was a bit more elegant.
These are simply style differences; again, BOTH villas were amazing, and BOTH of these luxurious styles are GREAT! :)

I will ALWAYS recommend this service, and these two villas specifically. I also highly recommend the Babi Guling dinner experience. Hire the performers! 15 instruments and 6 dancers performed in our living room... at less than US$300!

Mahalo to everyone at Elite Havens. </p>
    </div>

            <p class="owner-response">
            <span class="owner-response-title">Response from the manager</span>
            <span>Thank you so much for your high praises of our Villa Maya Retreat. We are glad to have given you an exemplary Bali experience . On behalf of Elite Havens and the entire villa team, we look forward to your next visit.</span>
        </p>
    </article>    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="Villa Maya Retreat - an elite haven, 6BR, Tabanan">
    <meta itemprop="rating" content="5">
    <meta itemprop="dtreviewed" content=" 2017-07-17" >

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    <h4 itemprop="summary">&#8220;A Hidden Bali Treasure&#8221;</h4>

    <div class="review-rating">
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        <span>Reviewed 17 Jul 2017</span>
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    <div class="mainReviewBody">
        <p itemprop="description">We had never heard of Cepaka in Bali but it is a beautiful and quiet haven about half an hour from all the main Bali attractions. Villa Maya is ideal if you want time out any are happy to just veg. The staff are super helpful and nothing is too much trouble. In-house dining options are plentiful and tasty although we preferred to take advantage of the van and head out for dinner on a few nights. Suggest ordering the suckling pig and the whole market fish as a special dining treat.
We followed up our 7 night stay at Maya with 5 nights in Seminak which I think was a good balance if you want some time-out but a real taste of Bali.</p>
    </div>

            <p class="owner-response">
            <span class="owner-response-title">Response from the manager</span>
            <span>Thank you for sharing your great experience at Villa Maya Retreat as a hidden Bali treasure. We are pleased that you appreciated our serene location and helpful staff. On behalf of the entire villa team, please do stay with us again soon.</span>
        </p>
    </article>    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="Villa Maya Retreat - an elite haven, 6BR, Tabanan">
    <meta itemprop="rating" content="4">
    <meta itemprop="dtreviewed" content=" 2017-07-13" >

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    <h4 itemprop="summary">&#8220;Best value for money ever&#8221;</h4>

    <div class="review-rating">
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        <span>Reviewed 13 Jul 2017</span>
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    <div class="mainReviewBody">
        <p itemprop="description">Spectacular with 6 individual buildings for each bedroom on an enormous property. Food was delicious and at beck and call and the staff made us feel like family they were so happy and kind and extra accomodating would highly recommend</p>
    </div>

            <p class="owner-response">
            <span class="owner-response-title">Response from the manager</span>
            <span>Dear Kimorford5,

Thank you so much for taking the time to leave your review of our Villa Maya Retreat. We are glad that we made you feel like a part of our family during your stay. On behalf of the entire villa team, and Elite Havens, please visit us again soon!</span>
        </p>
    </article>    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="Villa Maya Retreat - an elite haven, 6BR, Tabanan">
    <meta itemprop="rating" content="5">
    <meta itemprop="dtreviewed" content=" 2016-04-15" >

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    <h4 itemprop="summary">&#8220;Truly amazing Balinese style experience&#8221;</h4>

    <div class="review-rating">
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        <span>Reviewed 15 Apr 2016</span>
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    <div class="mainReviewBody">
        <p itemprop="description">Eight of us spent a wonderful week at Villa Maya Retreat.  The Villa is amazing with so many places to sit and relax and plenty of little nooks with statues, gardens and ponds.  It was so relaxing that time seemed to stand still and none of us wanted to leave.  The staff; Made, Cika &amp; Kedak were wonderful the whole time.  Made assisted us with all of our needs including shopping and driving us where we wanted to go.  Cika and Kedak cooked some amazing meals for us every day.  Bali omelettes for breakfast and Chika&rsquo;s Chicken Curry were our groups favourites.  The Villa is spacious and well laid out with each bedroom having its own privacy and outdoor bathroom.  Three of the rooms had their own plunge pools and the main pool was so inviting deep and warm.  The young adults spent many hours just floating in the pool.  As previously mentioned the villa is away from Bali&rsquo;s popular spots. Made was always happy to drive us wherever we wished to go, but allow at least 40 mins to get anywhere.  We had a special celebration during our visit and Made arranged a Balinese dance troupe to give us a private performance as well as a delicious suckling pig.  The staff also decorated the Villa with flowers and balloons.  I highly recommend Villa Maya Retreat and hope I have another opportunity to visit such a wonderful place.</p>
    </div>

            <p class="owner-response">
            <span class="owner-response-title">Response from the manager</span>
            <span>On behalf of the Villa Maya Retreat team and Elite Havens, thank you for taking the time to leave your feedback! We are glad to have given you a truly Balinese villa stay. We look forward to your next holiday with us!</span>
        </p>
    </article>    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="Villa Maya Retreat - an elite haven, 6BR, Tabanan">
    <meta itemprop="rating" content="5">
    <meta itemprop="dtreviewed" content=" 2015-08-10" >

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    <h4 itemprop="summary">&#8220;Excepltional Property&#8221;</h4>

    <div class="review-rating">
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        <span>Reviewed 10 Aug 2015</span>
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    <div class="mainReviewBody">
        <p itemprop="description">We recently stayed at Villa Maya Retreat with our family and extended group of friends. The property is truly amazing. It feels like you have the exclusive use of a large luxury resort without paying luxury resort prices. The indoor/outdoor layout lets you experience the true Bali lifestyle and the layout provides multiple living spaces for gathering as well as individual bungalow rooms for privacy when wanted. The setting is relaxed and quiet which was perfect for our group but if you are looking for an active nightlife scene it might be a bit remote. The staff is wonderful and will help you with everything you need as well as prepare delicious meals.</p>
    </div>

    </article>    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="Villa Maya Retreat - an elite haven, 6BR, Tabanan">
    <meta itemprop="rating" content="5">
    <meta itemprop="dtreviewed" content=" 2015-01-10" >

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    <h4 itemprop="summary">&#8220;Excellent Villa - highly recommended&#8221;</h4>

    <div class="review-rating">
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        <span>Reviewed 10 Jan 2015</span>
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    <div class="mainReviewBody">
        <p itemprop="description">Rooms were huge and gorgeous.  Especially loved the outdoor bathrooms with the rain showers and bathtubs.  Plenty of space and plenty of privacy as well as common areas for groups.  The staff was lovely and the food they prepared was excellent; they did a great menu for kids too (chicken nuggets are to die for).  It is good to give them a heads up into what you want as much in advance (1 day) as possible.  They were great in getting us whatever we needed/wanted for food/drinks, but I suspect it might have been a bit of a trek to get supplies.  We hired additional babysitters and massage therapists which the manager assisted in arranging.  The alfresco (covered) dining was great - we spent a lot of time there and the living room was great in the evenings; it was well stocked with videos.  There are many water features which add greatly to the atmosphere, but good to have extra eyes for little ones.  Pool is deep which is great for adults, but does require supervision for kids.  Highly recommended for groups.</p>
    </div>

    </article>    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="Villa Maya Retreat - an elite haven, 6BR, Tabanan">
    <meta itemprop="rating" content="5">
    <meta itemprop="dtreviewed" content=" 2014-02-16" >

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    <h4 itemprop="summary">&#8220;Amazing, the Bali you want&#8221;</h4>

    <div class="review-rating">
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        <span>Reviewed 16 Feb 2014</span>
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    <div class="mainReviewBody">
        <p itemprop="description">I booked the villa for a birthday. The birthday girl had been to Bali once before and was not impressed. I kept the villa concept a surprise and dragged her dubiously back to Bali. It was a long drive at night into the depths of nowhere. We arrived and were greeted by the manager Made. He escorted us down a winding pathway of steps and into the general dining area that overlooked the pool and gardens. The birthday girl was overwhelmed, not knowing whether to laugh or cry. Her favourite singer was playing as requested, special attention to the decorations in her room. The ambience is tropical Bali with a luxury signature. The villas are separated giving privacy if required. The rooms are huge with relaxing areas inside and out. Bathrooms typical Bali style. There are 3 &#039;rooms&#039; - lounge, dining and outdoor &#039;happy hour&#039; seating area. Large pool and individual private pools. Believe the website! The staff are friendly, professional, there for you with a smile on their face. The staff sourced the extra fad foods we required and alcohol when we ran out of our duty free, at Australian prices! The gardens relaxing and beautiful. Highly recommend it.</p>
    </div>

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