    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="7 Bdr (10 beds) Seminyak  -Last Minute Deal 50%+ OFF!!!">
    <meta itemprop="rating" content="5">
    <meta itemprop="dtreviewed" content=" 2017-09-15" >

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    <h4 itemprop="summary">&#8220;Great villa&#8221;</h4>

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        <span>Reviewed 15 Sep 2017</span>
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    <div class="mainReviewBody">
        <p itemprop="description">Stayed 4 nights with 9 blokes. Could not find any other villas that would give us a bed each. The layout was perfect for our needs. Staff were extremely helpful. Evvi and hery the villa managers went out of their way to ensure our requirements were met. Very good and fast communication was had during the planning and booking process. The driver ketut made things very easy for all 9 of us to commute to anywhere we wanted to go at any time. Very happy with our stay. The villa and staff. Perfect.</p>
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    </article>    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="7 Bdr (10 beds) Seminyak  -Last Minute Deal 50%+ OFF!!!">
    <meta itemprop="rating" content="2">
    <meta itemprop="dtreviewed" content=" 2017-08-17" >

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    <h4 itemprop="summary">&#8220;Bait and switch!&#8221;</h4>

    <div class="review-rating">
        <p class="ta-rating mediumSmRatings rating-2-5">
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        <span>Reviewed 17 Aug 2017</span>
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    <div class="mainReviewBody">
        <p itemprop="description">Long booked to stay here for 4 nights with 9 girlfriends. With no notice or explanation, we were picked up from the airport and taken to an entirely different villa (Jasmina Estate) in a different location (Legian/Seminyak border). After much confusion, the driver let us know that there was a &#039;problem&#039; with the other villa and the villa manager proceeded to do the big sell (a free massage each and breakfast daily) on the villa we were taken to. Fortunately we were not deadset on the villa we had booked and were happy to change. As it turns out, the location was probably better but not able to compare villa quality as only photos to go by. Finally got a message from the Villa owner/property manager AFTER we had settled in, explaining power issues at this villa. Disappointing communication.</p>
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            <p class="owner-response">
            <span class="owner-response-title">Response from the manager</span>
            <span>Hi Michele
Thank you very much for booking with me and for leaving a review.  
Firstly, may I sincerely apologise once again for the poor communication in this instance.  It was not at my usual level and this was due to my travelling from the UK back to Bali on your arrival date and being on a long haul flight.  I wasn&rsquo;t aware of the issue until you after arrived in Bali but my management team had provided a solution.  I do pride myself on my team and I communicating well with our client guests.  My team and I have reviewed our communication procedures which will hopefully avoid this in the future.
As I previously communicated at the time, I&rsquo;m really sorry for this last minute switch.  As explained, this was due to an electrical power cut at the villa you were booked into caused by the local power supply company here in Bali where they damaged a power cable in the road outside.  A number of villas were without electricity for several days.  This occurred literally a couple of hours prior to your arrival so we could not forewarn you, we focused on trying to provide an acceptable and positive solution.   We therefore put you into a more premium villa in a better part of Seminyak and included daily breakfast for all 9 in your group which wasn&rsquo;t included in the other villa rate.  We also included a free 1 hour massage per guest as part of the apology.  
Please be rest assured that this was not a &lsquo;bait and switch&rsquo; as you have entitled your review which is upsetting but I do understand your frustration.  I&rsquo;ve been renting my villas in Bali for over 6 years now and have never done this.  This was a genuine last minute and serious issue at the villa which you booked and I was trying to provide a good and acceptable solution.
Thank you once again for choosing to stay with us and I hope you provide us with the opportunity to host you again in the future so that we can show you this was a one-off occurrence.
Kind regards
Craig</span>
        </p>
    </article>    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="7 Bdr (10 beds) Seminyak  -Last Minute Deal 50%+ OFF!!!">
    <meta itemprop="rating" content="5">
    <meta itemprop="dtreviewed" content=" 2017-05-30" >

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    <h4 itemprop="summary">&#8220;Great stay!!!&#8221;</h4>

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        <span>Reviewed 30 May 2017</span>
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        <p itemprop="description">We had an amazing experience staying at the villa, great staff always smiling and courteous and willing to help. Chef was the best, he amazing at his job. Harry, the manager, took care of all our excursion needs. A car was provided by the villa as well. You can have an in-house massage as well. There is a great spa close-by,  really reasonable and clean. Over all I would give a 10 out 10 ranking. Any maintenance needs were attended to right away. Pool was clean and warm. Thanks Craigs, we will visit you again sometime soon. It was my brother&#039;s sixtieth birthday and staff arranged for the cake as well. Thank you.
RTeja</p>
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            <p class="owner-response">
            <span class="owner-response-title">Response from the manager</span>
            <span>Thank you for your kind review of my villa, I&#039;ve passed on your nice comments to the staff too, they will be so happy.  My staff and I pride ourselves on our high level of service and also addressing any maintenance issues which might arise both in a quick and professional manner.
I&#039;m so glad too that the 60th birthday celebrations were a huge success!  It&#039;s a perfect villa for milestone birthday celebrations! 
Thank you once again and I very much look forward to welcoming you to Bali in the future.
Kind regards
Craig</span>
        </p>
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