    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="Simona, 3 Bedroom Villa, Central Seminyak">
    <meta itemprop="rating" content="3">
    <meta itemprop="dtreviewed" content=" 2017-12-04" >

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    <h4 itemprop="summary">&#8220;Great location&#8221;</h4>

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        <span>Reviewed 4 Dec 2017</span>
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    <div class="mainReviewBody">
        <p itemprop="description">My husband and I stayed in this villa for 7 days, and had my sister & husband there for 3 of those days.  We found the villa to be in an excellent location.  Only 5 minutes to Jalan Laksmana and to Jalan Drupadi.  

The villa itself has 3 bedrooms all of excellent size.  The bedroom separate from the villa is a good size but the bathroom is of an awkward configuration as you have to walk through the shower to get to the toilet, which could be dangerous on wet floor.   On the first day we arrived the hot water was not working.  Staff were quick to respond and a new one was installed the next day.  The plumbing in the villa definitely needs some maintenance.  All the pipes under the basins are taped up and in the main bathroom is leaking.  Also the hot water tap in the kitchen needs repair.

There is a lovely living area with a very comfortable lounge and large TV.  There is unfortunately only 1 standard fan to cover the whole downstairs area.  While we were there it stopped oscillating.  Staff came to fix it and took out the oscillating switch to see if it could be repaired.  That was day 3, unfortunately it was not fixed for the rest of the time we were there and it was very uncomfortable as you could only get the effect from the fan if you were in direct line with it.  It would be a good idea to have ceiling fans or at least 2 standard fans in that large area.

There were more than enough pieces of crockery in the kitchen but they lacked enough cups and glasses.  There was only one cup that was not chipped out of the 3 that were there which does not cater for the accommodation of 6 people.  

The housekeeping ladies were really lovely and worked hard at cleaning.  However there were areas of mould in the bathrooms.  Also there was a day when the housekeeper did not turn up.  After waiting till 5pm and ringing them we were told that  the housekeeper had an illness in the family and could not come. (which was perfectly understandable!)   but they had sent another lady, however she could not get in because we were not there. Perhaps it would have been best to communicate with us and let us know what was happening, or send the lady with a key.

On our last day and a half  the large tree on the property fell down.  One of the staff came that day and spent half a day trying to clear it.  We requested that we have some privacy the next day before leaving and they could clean it up after we left or at least after lunch however 3 men returned the next day!  Therefore we had no privacy on our last days which is what you like to have a villa for.

All in all it is a good villa and if the maintenance problems and communication were dealt with then we would definitely stay there again.</p>
    </div>

            <p class="owner-response">
            <span class="owner-response-title">Response from the manager</span>
            <span>Thank you for your review.
All of your recommendations have been received and have been brought to the attention of the owners.</span>
        </p>
    </article>    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="Simona, 3 Bedroom Villa, Central Seminyak">
    <meta itemprop="rating" content="4">
    <meta itemprop="dtreviewed" content=" 2017-10-27" >

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    <h4 itemprop="summary">&#8220;Laid back and great location&#8221;</h4>

    <div class="review-rating">
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        <span>Reviewed 27 Oct 2017</span>
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    <div class="mainReviewBody">
        <p itemprop="description">We really enjoyed how close this villa was the Main Street of sinyak. Literally minutes walk away from most things.
We also had The house keeping ladies organise scooters to dropped off and picked up, along with washing to be done and a driver one day. They were all very helpful.
We even ate from the little food she’d over the driveway one night ..... it was delicious.
The mozies at night were not ideal, but make sure you use your mozie bets over the beds and it’s much better.
The villa was comfortable, clean and convenient ... everything you could ask for.
Thankyou to Nick and the team, we really enjoyed our stay</p>
    </div>

    </article>    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="Simona, 3 Bedroom Villa, Central Seminyak">
    <meta itemprop="rating" content="3">
    <meta itemprop="dtreviewed" content=" 2017-01-03" >

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    <h4 itemprop="summary">&#8220;Simple Villa, Good for big groups but not suitable for those with movement disabilities&#8221;</h4>

    <div class="review-rating">
        <p class="ta-rating mediumSmRatings rating-3-5">
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        <span>Reviewed 3 Jan 2017</span>
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    <div class="mainReviewBody">
        <p itemprop="description">Dear Mr Hyam

Happy New Year. 

This is only a reply to your previous note, I sent via Tripadvisor this morning but I am not sure if it was picked up via the app hence I am doing it again.

I am glad to see that there are others who had a wonderful experience at Villa Simona and quite frankly, that was precisely the reason why I booked the villa based on the good reviews by other, hence in September I paid for the stated Flipkey advertised rate and was looking forward to an overdue vacation with my family. 

Combined with the good reviews and your villa description it was a perfect vacation home for my family, plus the few last minute changes that I had to make - we eventually only booked villa Simona instead of the initial plan to take both villa Simona and villa rumi due to my father in law's recovery from cancer treatment which meant he could not make the trip hence why we changed our booking.

I was very comfortable to go ahead with my booking (in September) as you, the owner of the company had personally taken the time to help with the changes and requests should need other villas. You built the trust with us through email replies. We were all set for a great time just as everyone who did on Tripadvisor.

My husband and my bother in law who got into the villa earlier with your cleaning supervisor, they had to get rid of the cockroaches but that was alright it was done.

As with the dimmer lights, I had requested for Pipit to check the lights as my elderly parents including my visually impaired mom was using the room with the attached bathroom on the ground floor. At no time did I berate your staff since all my requests were communicated via email.

I would never post any personal comments without having the experience nor would I ever make derogatory remarks nor personal attacks and have abide by Tripadvisor’s posting guidelines https://www.tripadvisorsupport.com/hc/en-us/articles/200614797-Our-guidelines-for-traveler-reviews, hence you will notice from my reviews of different cities they have been fair. 

Pipit was presence at the villa when the BBQ gas stove was delivered and from the previous email, I was given the quote 200,000 rupiah and was informed by Pipit that Villa Simona will need to have this confirmed for the BBQ stove to be delivered to the villa. In which I ended up not paying since only half the side of the BBQ was working. Pipit tried numerous time to light fire on the one side of the stove but to no avail and she was very apologetic, she told us that she was unaware of the condition of the stove. Anyways, in the end we continued with our quiet family BBQ, since we had already been to the seafood market that morning. 

I am sure given a group of younger and not visually challenged guests the villa would have been alright but as we had our elderly visually impaired parents/ mom villa Simona is not suitable for safety reasons. 

You are blessed with a good team such as Pipit who took the time to listen and empathise when she met us on day 3 personally and I appreciate the effort to change us to another villa but it was too inconvenient for my parents furthermore it was their last day in Bali. With someone who is visually impaired, once they have counted their steps to navigate their space, it is not advisable to change the environment. 

Nick, I appreciate the effort from Pipit and the cleaning vrews (hence I would amend my previous rating) and it was unfortunate that we did not get the chance to experience the lovely villa Simona as many had described. It took me 10 years to convince my mom that it will be fine for her to join us on a holiday due to her condition; therefore I hope you understand the post is purely a personal experience from us.  

As you said bad tropic rain that caused all the leaks - you might want to take a look at the roof again as the alignment of the roof - water flows directly into where the microwave is and of course Pipit and the cleaning crews would have highlighted the few other leakage spots. I can understand that it costs a lot of money to keep the maintenance of a villa hence with these feedbacks hopefully, it will be useful during your maintenance checks.

I suppose after this experience and the exchanges of emails plus watching all those negative news on the tele to start this supposedly great 2017, I chose peace rather than war, and may choose to start my own travel blog then providing reviews on Tripadvisor. Having said that, I have edited my previous reviews while maintaining my integrity based on our personal experience. I wish you success in your villa business and hope others will continue to have a great experience at Villa Simona that we never did. 

All the best for 2017! 

Best Regards
David and Janet</p>
    </div>

    </article>    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="Simona, 3 Bedroom Villa, Central Seminyak">
    <meta itemprop="rating" content="5">
    <meta itemprop="dtreviewed" content=" 2016-12-30" >

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    <h4 itemprop="summary">&#8220;Magical Christmas in Bali!&#8221;</h4>

    <div class="review-rating">
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        <span>Reviewed 30 Dec 2016</span>
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    <div class="mainReviewBody">
        <p itemprop="description">Having previously been to Bali and staying in seminyak, my partner and I thought it might have been a nice idea to visit over the Christmas period for a relaxing break after the joys of the Manic Christmas shopping in the U.K... we were not wrong to do so! Once again it was an another amazing trip staying in a beautiful villa with amazing hospitality from Nick and the rest of Bali villa's staff.
Bali villa's are very profesional and helpful they made us feel like home on both trips, I can't fault the villa the staff and also the area! We can't wait to visit again! Thank you all once again!</p>
    </div>

    </article>    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="Simona, 3 Bedroom Villa, Central Seminyak">
    <meta itemprop="rating" content="4">
    <meta itemprop="dtreviewed" content=" 2016-07-31" >

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        <img height="55" width="55" src="//s4.fkimg.com/res/1380077912/assets/public/images/avatar_photos/avatar007.jpg" alt=""/>
    </p>

    <h4 itemprop="summary">&#8220;Great location&#8221;</h4>

    <div class="review-rating">
        <p class="ta-rating mediumSmRatings rating-4-5">
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        <span>Reviewed 31 Jul 2016</span>
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    <div class="mainReviewBody">
        <p itemprop="description">Villa was in a fantastic location and the staff met us on arrival and were more than helpful during our stay. The villa itself was slightly rundown with the air conditioner in the room next to the pool not working well and had an awful smell when it did work. They were also a little skimpy on towels. However the beautiful open plan living area and pool area was great when travelling as a group. Mosquitos were bad however they supplied lots of mosquito coils and repellent which was great. The staff made us breakfast each day for a small charge and it was delicious. Overall we had an amazing time at Simona!</p>
    </div>

            <p class="owner-response">
            <span class="owner-response-title">Response from the manager</span>
            <span>Thank you for your valued feedback.
We are most concerned to hear of the faulty air conditioner as this has just been fully serviced and should be in perfect working order, this will be attended to immediately.
The staff are trained to supply fresh towels as and when required and there is a large stock of both pool and bath towels, this matter will also be dealt with.</span>
        </p>
    </article>    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="Simona, 3 Bedroom Villa, Central Seminyak">
    <meta itemprop="rating" content="4">
    <meta itemprop="dtreviewed" content=" 2016-05-03" >

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    <h4 itemprop="summary">&#8220;Close to shops and eateries&#8221;</h4>

    <div class="review-rating">
        <p class="ta-rating mediumSmRatings rating-4-5">
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        <span>Reviewed 3 May 2016</span>
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    <div class="mainReviewBody">
        <p itemprop="description">This villa has 2 rooms in the main area of the villa one upstairs and one downstairs. The rooms were large air conditioned and had their own bathroom and were very clean. The other room was near the pool free standing it also was air conditioned and had its own bathroom and was very clean. The villa is open air for the lounge and kitchen area and can get extremely hot throughout the day. There is only one fan for the whole large area. Mosquitos are an issue as its open air however mosquito coils are supplied and we kept these alight 24hours. Breakfast was not included however we could have organised this at our cost if we wished. The villa is close to shopping and eateries.  Kardek our villa lady was helpful and only a phone call away if we needed her.</p>
    </div>

    </article>    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="Simona, 3 Bedroom Villa, Central Seminyak">
    <meta itemprop="rating" content="5">
    <meta itemprop="dtreviewed" content=" 2016-04-03" >

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    <h4 itemprop="summary">&#8220;Location, location, location&#8221;</h4>

    <div class="review-rating">
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        <span>Reviewed 3 Apr 2016</span>
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    <div class="mainReviewBody">
        <p itemprop="description">In a great location, tucked just down the side-street by Kilo Bali, and just a 100m from the primary collection of boutiques, bars, restaurants and coffee shops in Seminyak.

A well thought out, well laid out villa with 3 good sized, en suite, double bedrooms, well separated from each-other so noise is not shared.  The staff were there when we arrived, polite, friendly, helpful, and arranged scooters for us on the spot.

A couple of details could improve the place, there are no power sockets in the upper bedroom, possibly one hidden behind some furniture, but nothing by the bed to charge phones and laptops, also a couple of chairs would be nice, since the room is a great size. I'd also put a towel hook by the shower, and some high-ball glasses in the kitchen, but really, this is a great place to hang out.

As the area is well known for the odd mosquito in season, it was great to find ample supplies  of repellents and after bite in the lounge and the bedrooms, as well as the nets.</p>
    </div>

            <p class="owner-response">
            <span class="owner-response-title">Response from the manager</span>
            <span>Thank you for the feedback and very pleased to hear that everyone had an enjoyable stay.
The matter of electric socket in the bedroom is very much appreciated and we are going to arrange this right away, together with a shower hook.
Little things make all the difference, and wherever possible we really do take note of positive suggestions.</span>
        </p>
    </article>    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="Simona, 3 Bedroom Villa, Central Seminyak">
    <meta itemprop="rating" content="5">
    <meta itemprop="dtreviewed" content=" 2016-03-07" >

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    <h4 itemprop="summary">&#8220;Perfect villa at a perfect location!&#8221;</h4>

    <div class="review-rating">
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        <span>Reviewed 7 Mar 2016</span>
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    <div class="mainReviewBody">
        <p itemprop="description">I was traveling with my husband, a 14-year old and 2 x above 60-years olds - so had to pick something that would suit everyone's need. Here are the positives & negatives about the villa:
Positives
1) The villa is tucked away from all the noisy street of Seminyak. So a quiet location was ideal after a long day where you want to relax and sleep peacefully.
2) Privacy for all parties because everyone had their own bedroom and bathroom.
3) Great outdoor living space with pool 
4) 5-10 minutes walk from the main street of Seminyak, 2 minutes walk from the best coffee in the island and massage places. 
5) Free airport transportations AND great services by the 2 ladies staff (Tri and her friend). 
6) Mosquito nets are provided in each bedroom which is great!
7) WiFi was great for the teenager...

Negatives
1) Mosquitoes are busy at work due to the outdoor living space HOWEVER, the mosquitoes repellents are provided. All you have to do is light them up 24/7 and you're fine!Same with bedroom.
2) The street leading to the villa is very dark at night - be extra careful when walking. But we walked the whole time we were there and ever had any problems. 
3) Due to the location, taxi drivers are often not familiar with the villa's name. So let them know that you live near Uma Sapna villa and they will know where it is. 
4) Pool definitely needs some maintenance. 
5) We only received the drinking water on the last day of our stay but we bought some from the shop anyway. Would've saved us a few dollars if the drinking water were sent on the first day.</p>
    </div>

            <p class="owner-response">
            <span class="owner-response-title">Response from the manager</span>
            <span>Thank you for your guest review, very nice to hear that everyone had an enjoyable stay.
We welcome all feedback both positive and negative, as we strive to improve our service.
The staff at this villa are relatively new, and we will be holding some further staff training following the issues brought to our attention.

The villa is supposed to be smoke fumigated every few weeks to keep the mosquitos  to a minimum, this was not done, for which we apologise, and this is now being done immediately.
There should be outside lighting at the villa, the bulbs are broken and are being changed immediately.
There should be an unlimited supply of fresh drinking water from the dispenser, and this is a bad oversight from our staff that will not happen again.</span>
        </p>
    </article>    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="Simona, 3 Bedroom Villa, Central Seminyak">
    <meta itemprop="rating" content="4">
    <meta itemprop="dtreviewed" content=" 2016-01-30" >

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    <h4 itemprop="summary">&#8220;A very convenient location&#8221;</h4>

    <div class="review-rating">
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        <span>Reviewed 30 Jan 2016</span>
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    <div class="mainReviewBody">
        <p itemprop="description">We were pleased with the central location of the villa.  In fact we didn't ride in a taksi once during the five days yet we ventured to Seminyak beach, Square/Village, Laksmana/Oberoi strip and Bintang on Jl Basangkasa.  For me it means that Jl Drupadi and its lanes are smack bang in the middle.  That's an absolute winning feature. A couple of matters though of which to be mindful: 
- animals: there was a cat that nightly entered the villa via the open fretwork at the bottom of the Gang gate so put the kitchen garbage bin in a secure room at night! Of course its not a pet and I saw it on the kitchen bench late at night. It also liked the grass around the pool as a latrine. Mozzies - the living area is open so spray yourselves well (or dont stand or sit still);
- the gate to Gang: from ground level when you swim, you will have an eye level view of the road outside which probably hosts 1000 sepeda motors a day.  In early 2016, there was building works going on by day across the road so the noise was audible, especially on cement mixing days.   My suggestion is some rattan screening on the fence could prevent any animal entering and the guest's viewshed exiting.
Overall, we rate this property well,  having found the airconditioned bedrooms restful, private and quiet (until 8AM).  I think is is value for money.    Troy from Perth</p>
    </div>

    </article>    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="Simona, 3 Bedroom Villa, Central Seminyak">
    <meta itemprop="rating" content="3">
    <meta itemprop="dtreviewed" content=" 2016-01-07" >

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        <img height="55" width="55" src="//s4.fkimg.com/res/1380077912/assets/public/images/avatar_photos/avatar055.jpg" alt=""/>
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    <h4 itemprop="summary">&#8220;Great location&#8221;</h4>

    <div class="review-rating">
        <p class="ta-rating mediumSmRatings rating-3-5">
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        <span>Reviewed 7 Jan 2016</span>
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    <div class="mainReviewBody">
        <p itemprop="description">The positives about villa Simona are its location, very close to main cafe and shopping centre in Seminyak, the pool which was a great size for 5 adults, and Ervi who was a fantastic house assistant, she couldn't do enough for us. We loved her and her helper. 
On the negative side, we thought the villa needed a really good clean and lots of maintenance. Many things didn't work - the blinds upstairs were broken, air con was not very effective in the upstairs bedroom, the hand basins leaked underneath and the power went out every night! Certainly take your mozzie spray as they are rife - the living area could do with a couple of ceiling fans to keep the air circulating. 
We did have a lovely family time being together in a villa. This one just needs some maintenance to be perfect.</p>
    </div>

            <p class="owner-response">
            <span class="owner-response-title">Response from the manager</span>
            <span>Thank you for the feedback for villa Simona. 
We have a villa manager who is supposed to ensure that the villa is fully maintained, and clearly the villa manager has fallen short of her duties.
All matters referred to will be dealt with immediately.
With regards to the electric supply, the power cuts are from the electric supply Company, and affect all properties in the area, a real nuisance, but in no way connected to villa Simona and completely beyond our control.
It is always nice to hear that our guests had an enjoyable stay, and all maintenance issues will be attended to.</span>
        </p>
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