    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="Bali Banyan Estate 6 Bedroom Villa. Perfect for Family and Functions">
    <meta itemprop="rating" content="1">
    <meta itemprop="dtreviewed" content=" 2018-10-18" >

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        <img height="55" width="55" src="//s4.fkimg.com/res/1380077912/assets/public/images/avatar_photos/avatar072.jpg" alt=""/>
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    <h4 itemprop="summary">&#8220;SCAM - AVOID&#8221;</h4>

    <div class="review-rating">
        <p class="ta-rating mediumSmRatings rating-1-5">
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        <span>Reviewed 18 Oct 2018</span>
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    <div class="mainReviewBody">
        <p itemprop="description">Stayed at this villa with 8 members of my family. The hotel manager (who held the keys to the safes) encouraged us to place all our valuables into the safes provided in each room upon arrival. 

Following the second night of staying at the villa, we realised that money had been stolen from each of our safes (approximately AUD$850 in total). 

We raised the issue with the hotel manager, and after his repeated denials, requested that the police be called. 

When the police attended at the residence, the hotel manager took it upon himself to act as translator for the purpose of giving the report. The hotel manager advised us at the time that now a report had been given, the police were going to investigate the matter. 

The following day, the manager confronted us and was very aggressive in his demeanour; accusing us of having stolen the money. 

Notwithstanding what he had said the previous day, he said that we would be required to attend at the police station in order to make a statement. This was in full knowledge of the fact that we had transportation booked for that morning to take us to our next location. 

The conduct of the manager was particularly disappointing as the remainder of the staff was lovely. The villa itself was nice, and the driver in particular was very friendly and helpful.</p>
    </div>

            <p class="owner-response">
            <span class="owner-response-title">Response from the owner</span>
            <span>This guest is copying the review left by the booker. The whole family is extorting me for money because they weren’t able to prove to the police that the money they said they left in the safe were taken and wanted the police to just make a police report for insurance claim. Classic insurance scam. Please help as the family is leaving multiple reviews on tripadvisor and google to tarnish the villa just because they couldn’t get the police report for their travel insurance claim.</span>
        </p>
    </article>    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="Bali Banyan Estate 6 Bedroom Villa. Perfect for Family and Functions">
    <meta itemprop="rating" content="1">
    <meta itemprop="dtreviewed" content=" 2018-10-13" >

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    <h4 itemprop="summary">&#8220;Perfect holiday Ruined&#8221;</h4>

    <div class="review-rating">
        <p class="ta-rating mediumSmRatings rating-1-5">
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        <span>Reviewed 13 Oct 2018</span>
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    <div class="mainReviewBody">
        <p itemprop="description">My family and I (a group of 8) embarked on what we thought was going to be a relaxing family holiday in Bali. We arrived at the villa and it was beautiful, clean and welcoming, the staff were very friendly and accommodating. However, all this was overshadowed by the fact that on the second day, 3 of our safes from our rooms were skimmed of money, about 10-15% to the combined value of $850. We approached the house staff about this and they told us that the Villa manager was the only one with a key to the safes. Long story short, after talking with the villa manager and requesting the police (who showed up hours later, around 4pm and who couldn't speak a word of English, and of course who was the translator our Villa Manager) we realised that it was just a lost cause. The next day we were scheduled to leave the villa and catch the boat across to Lembongan Island to continue our holiday and just before we were about to leave the Villa Manager bailed us up again, quite aggressively saying that if we were not going to come to the police station with him right then to make a formal report (not sure how that was different to what we tried to do the day before) then we must be liars and we must have stolen from each other...... seriously. We were not going to ruin the rest of our holiday but delaying our trip to the island the be messed around and still never see that money again plus losing money on missing the rest of the trip that we had booked. All in all, our holiday was completely ruined by this and I would never, ever recommend this accommodation to anyone. Book at your risk.</p>
    </div>

    </article>    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="Bali Banyan Estate 6 Bedroom Villa. Perfect for Family and Functions">
    <meta itemprop="rating" content="1">
    <meta itemprop="dtreviewed" content=" 2018-10-13" >

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        <img height="55" width="55" src="//s4.fkimg.com/res/1380077912/assets/public/images/avatar_photos/avatar029.jpg" alt=""/>
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    <h4 itemprop="summary">&#8220;Classic Bali Skim Scam&#8221;</h4>

    <div class="review-rating">
        <p class="ta-rating mediumSmRatings rating-1-5">
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        <span>Reviewed 13 Oct 2018</span>
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    <div class="mainReviewBody">
        <p itemprop="description">In all fairness the villa was very nice and the service staff were great especially Charlie.  We were two families celebrating a 60th birthday with our adult children.  Everything started out OK but on the second day at the villas we discovered money missing from 3 of the safes in our rooms.  This was a skim of about 10 – 15% of the cash in the safes ($850 in total).  When we raised the query with the housekeeper she assured us that only the Villa Manager had keys to the safes so we asked to speak with him.  The Villa Manager arrived and went to great lengths to assure us that this had never happened before and that he was the only one with keys to the safe and they never left his possession.  “There must be some mistake, were we sure about the money?”….  Knowing full well we would never see that cash again we asked for the police to be called so we could at least get a report and potentially be covered by our travel insurance.  About 4 hours later 3 men in plain clothes and 1 uniformed Police officer turned up.  We all sat around the table and we tried to explain what had happened, this was conducted and translated by the Villa Manager (yes, the only one who had keys) and all spoken in Indonesian.  We were made to stand in front of the safes and have our pictures taken and then the Police were to interview the villa staff who were all brought in as a group.  We tried to tell them we weren’t accusing the villa staff (remember the only one with the keys to the safe was the Villa Manager).  After speaking with the staff (lots of laughing and pretty light hearted by the sounds of it) the police then left with no comment to us.  The Villa Manager then informed us that if we wanted to lodge a report we would need to attend the Police Station at 9:00AM the next day (knowing full well that we were being picked up at 9:30AM for our onward journey to Nusa Lembongan).  We weren’t going to jeopardise the rest of our holiday by cancelling and throwing good money after bad.  The Villa Manager then started to get really snarky and suggested to us that we must be liars if we did not postpone the rest of our trip in order to attend the police station.  We knew we would never see that money again, so we departed as scheduled the next morning. We did contact the owner who lives in Singapore and received no real assistance from him and no follow up.
It ruined our stay at Bali Banyan Estate and we would not recommend staying there.</p>
    </div>

            <p class="owner-response">
            <span class="owner-response-title">Response from the owner</span>
            <span>Thank you for your positive review about the villa and I am sorry you had a problem with a possible theft in the villa. I tried to help out with the police report for the theft so you can get to claim your travel insurance. But we cannot force the police to just make up a police report for your insurance claim as they are not our employees. Because you had to leave Bali the next day, there was no way for us to settle this as quickly as you wanted. 

This is the first time that this has occurred but as we do not know what you put in the room safes, the villa cannot be responsible either for any losses. Truly sorry that you had a bad experience at the end of your otherwise enjoyable stay.</span>
        </p>
    </article>    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="Bali Banyan Estate 6 Bedroom Villa. Perfect for Family and Functions">
    <meta itemprop="rating" content="5">
    <meta itemprop="dtreviewed" content=" 2018-08-29" >

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    <h4 itemprop="summary">&#8220;Mini paradise. Perfect family holiday.&#8221;</h4>

    <div class="review-rating">
        <p class="ta-rating mediumSmRatings rating-5-5">
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        <span>Reviewed 29 Aug 2018</span>
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    <div class="mainReviewBody">
        <p itemprop="description">We have just returned from a 10 night stay at the Banyan Estate Villa. All I can say is AWESOME! The villa was spacious enough for our family of 10 and the grounds were just gorgeous, well kept and so private. 
The villa itself is in fantastic condition and whilst not 5 star luxury it was perfect for us as we weren’t worried about our kids ruining the furniture and we could really relax as it was more like a home than a posh hotel. The bedrooms were all a great size especially the master suite and the fact that they all came with their own bathrooms was a winning formula for privacy etc. 
The biggest asset by far to the villa are the staff. I cannot speak more highly of them. Charlie the driver was always on call to drop and pick up where needed, often staying and waiting for us and the car that comes with the villa adequately transported 7/8 at a time. 
The house staff including Poman, Wayan and Deyu were smiley,  accommodating, helpful and delivered exceptional service, housekeeping and delicious dinners. (Including a feast for 13 people on 1 evening) they discreetly moved around the house and you hardly knew they were there except when you needed them. 
Thank you Banyan. You delivered exactly what we wanted.</p>
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    </article>    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="Bali Banyan Estate 6 Bedroom Villa. Perfect for Family and Functions">
    <meta itemprop="rating" content="5">
    <meta itemprop="dtreviewed" content=" 2018-05-03" >

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    <h4 itemprop="summary">&#8220;Thank you for a wonderful 2 weeks&#8221;</h4>

    <div class="review-rating">
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        <span>Reviewed 3 May 2018</span>
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    <div class="mainReviewBody">
        <p itemprop="description">The Banyan Estate lives up to its expectation and then delivers more! 

Yonkgy was great at answering all my questions leading up to arrival. 

The house is as it suggests in the photos, its spacious, the grounds are lush with wonderful plants and trees, the pool is a great size too. 

Then there is the car that come with the house and our driver Charlie. The car itself is super comfortable and cool and spacious and Charlie is a great guide. 

The Ladies that cook and clean, i'm sorry but I have no idea how to spell their names ( Dayu , Wayan ? ) are an incredible asset to the villa and really made our stay so incredibly enjoyable. The food is fresh, home made with love and on time. We eat a lot of extra meals at the villa and everything was delicious and made with care. We had children so had lots of requirements and never felt like we were making any trouble. 

Basically i wish we could come back every year, but realistically it will be a few before we come again, but we will be back !</p>
    </div>

    </article>    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="Bali Banyan Estate 6 Bedroom Villa. Perfect for Family and Functions">
    <meta itemprop="rating" content="4">
    <meta itemprop="dtreviewed" content=" 2018-01-28" >

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        <img height="55" width="55" src="//s4.fkimg.com/res/1380077912/assets/public/images/avatar_photos/avatar077.jpg" alt=""/>
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    <h4 itemprop="summary">&#8220;Good for a family rental&#8221;</h4>

    <div class="review-rating">
        <p class="ta-rating mediumSmRatings rating-4-5">
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        <span>Reviewed 28 Jan 2018</span>
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    <div class="mainReviewBody">
        <p itemprop="description">The staff is very efficient with keeping the rooms clean and will promptly satisfy requests for massages. Property needs to be renovated as outdoor sofas and fans are in dire need of being replaced. There is a musty smell in the two outdoor rooms and lighting is poor at best. Overall ambience is very welcoming if you just plan to stay at the villa as it is not near any beach or the shopping area. Owner has conveyed that the property will be renovated in April so it should be good after that major renovation.

if you just plan to stay at the villa with no</p>
    </div>

    </article>    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="Bali Banyan Estate 6 Bedroom Villa. Perfect for Family and Functions">
    <meta itemprop="rating" content="5">
    <meta itemprop="dtreviewed" content=" 2017-10-17" >

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    <h4 itemprop="summary">&#8220;Highly recommend&#8221;</h4>

    <div class="review-rating">
        <p class="ta-rating mediumSmRatings rating-5-5">
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        <span>Reviewed 17 Oct 2017</span>
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    <div class="mainReviewBody">
        <p itemprop="description">Our week long stay has been perfect! We don't want to leave!

• housekeeping maintained clean & tidy grounds and rooms with multiple visits daily
• beautiful pool with sufficient sun and shade
• in house massages in our hut were excellent and affordable
• our daily breakfast were yum and the cooks happy to shop and make additional meals at our request without any trouble, which were absolutely delicious (traditional Balinese chicken curry and homemade lasagne were our favourites) there were plenty of leftovers that we enjoyed the following day. They even went shopping for us for a cocktail evening and washed and presented the fruit and herbs for us
• Charlie our driver was always available and ready on time. His suggestions for our day trips were helpful and he was fun company. Nothing was ever too much trouble, even waiting around for us at some locations
• housekeeping was immaculate and beds arranged for day/night. Laundry service was efficient with washing and ironing and delivered following morning
• any repairs were fixed promptly (eg tv in main area had no power but was immediately attended to)
• for my mother's first trip to Bali it was important to me she felt safe and comfortable and having our own security guards (also helpful in communicating with other staff to attend to our needs) as well as a location out of the hustle and bustle was perfect. Yet close enough to shops and restaurants for when we wanted to venture out and explore or shop
• all staff happy to help with bookings for restaurants and activities as needed
• the owner was easy to contact and the process of booking was seamless

Would definately recommend this villa if you're looking for your own privacy to relax and unwind.</p>
    </div>

    </article>    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="Bali Banyan Estate 6 Bedroom Villa. Perfect for Family and Functions">
    <meta itemprop="rating" content="3">
    <meta itemprop="dtreviewed" content=" 2017-09-13" >

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    <h4 itemprop="summary">&#8220;In need of a big tidy up, villa and staff!&#8221;</h4>

    <div class="review-rating">
        <p class="ta-rating mediumSmRatings rating-3-5">
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        <span>Reviewed 13 Sep 2017</span>
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    <div class="mainReviewBody">
        <p itemprop="description">Great villa but is badly in need of a good clean and refurbish,the couches are really dirty and have cigarette burns, the covers on the pool lounges are all splitting,the bath mats are thread bear.Very time we wanted the driver he was no where to be found and he needs to clean the car! We asked him to wait for us one day when we were shopping and then couldn't find him anywhere.The staff are okay but they need to learn that it is okay to smile! not that friendly.with a good overhaul this could go from average to great.</p>
    </div>

            <p class="owner-response">
            <span class="owner-response-title">Response from the owner</span>
            <span>Thank you for your feedback. While we do recognize that we need to continually renew cushion coverings, we do have difficulty to find the time to replace them on months that are fully booked. 

Sorry that you weren't 100% satisfied with the staffs. They did find it quite hard to communicate with this group as the group was on drinks almost all the time.</span>
        </p>
    </article>    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="Bali Banyan Estate 6 Bedroom Villa. Perfect for Family and Functions">
    <meta itemprop="rating" content="5">
    <meta itemprop="dtreviewed" content=" 2017-07-25" >

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    <h4 itemprop="summary">&#8220;Perfect villa for family and friends holiday&#8221;</h4>

    <div class="review-rating">
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        <span>Reviewed 25 Jul 2017</span>
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    <div class="mainReviewBody">
        <p itemprop="description">Amazing villa with relaxed atmosphere. Friendly staff that really go out of their way for you. Would highly recommend staying there</p>
    </div>

    </article>    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="Bali Banyan Estate 6 Bedroom Villa. Perfect for Family and Functions">
    <meta itemprop="rating" content="4">
    <meta itemprop="dtreviewed" content=" 2017-06-22" >

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    <h4 itemprop="summary">&#8220;Overall recommend&#8221;</h4>

    <div class="review-rating">
        <p class="ta-rating mediumSmRatings rating-4-5">
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        <span>Reviewed 22 Jun 2017</span>
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    <div class="mainReviewBody">
        <p itemprop="description">The villa is suitable for big group. Good location. Nice breakfast provided. A MPV with driver for 8hours usage. Just need to pay petrol and overtime if necessary. Cleaniness is acceptable but can be better.</p>
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