    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="HIDEAWAY BY LEACOTT RETREATS, PRIME LOCATION 200M TO BEACH!">
    <meta itemprop="rating" content="2">
    <meta itemprop="dtreviewed" content=" 2018-08-14" >

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        <img height="55" width="55" src="//s4.fkimg.com/res/1380077912/assets/public/images/avatar_photos/avatar043.jpg" alt=""/>
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    <h4 itemprop="summary">&#8220;Delusione infinita&#8221;</h4>

    <div class="review-rating">
        <p class="ta-rating mediumSmRatings rating-2-5">
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        <span>Reviewed 14 Aug 2018</span>
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    <div class="mainReviewBody">
        <p itemprop="description">Abbiamo prenotato con amici questa “villa” con piscina per assale due giorni in totale relax ed in realtà si è trattato di un brutto sogno. Questo è un appartamento con tre camere e tre bagni, una pozza d’acqua minuscola nella quale non si affaccia il sole, ed un piccolo giardinetto (4 mq forse) immediatamente in ingresso. Due stanze sono grandi con bagno di dimensioni decenti, mentre la terza è piccola così come il suo bagno. La struttura in generale è sporca, l’acqua della piscina è ristagnate e per nulla invitante, i bagni sono male odoranti ed accanto alla casa stanno facendo dei lavori di costruzione che iniziano presto al mattino... per concludere la casa è invasa dalle zanzare ...centinaia! Siamo stati in mezzo alle risaie e non ne abbiamo vista una, arrivando qui siamo rimasti sorpresi dalla quantità, anche perché girando per il quartiere e locali, nemmeno una zanzara: credo sia quindi la piscina 
Unica nota positiva la gentilezza dei ragazzi che gestiscono la struttura, per il resto questa è una pessima soluzione per Seminyak </p>
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            <p class="owner-response">
            <span class="owner-response-title">Response from the owner</span>
            <span>Hi There, 

Thank you for your kind words to us and our team. We enjoyed helping you prepare for your trip away as well as having our team arrange the birthday cake and flowers which we hope were well received for your guests 23rd birthday! 

We can always do better and sincerely apologise we did not meet your expectations during your stay. Unfortunately, there was a minor plumbing issue in the bathrooms which has since been rectified. The pool pump is operated by a timer and runs throughout the day at various times providing necessary circulation to keep the pool clean. 

In tropical areas, unfortunately mosquitoes can be a problem, and we do what we can to minimise the affect they have on guests, such as providing insect repellent and advising guests to keep doors to bedrooms and living areas closed. 

As for the villa layout, size and outside areas it is hard to comment on your expectation of our villa, as it is exactly as shown on our floorplan and photos. Again, we are sorry this was not what you expected however we advertise and depict to guests exactly what is presented upon arrival. 

Hideaway is in a great location in a quiet lane right near Double Six Beach, hence the villa name and location description provided on our website and re-sellers online. 

Warmest regards,
The Leacott Retreats Team</span>
        </p>
    </article>    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="HIDEAWAY BY LEACOTT RETREATS, PRIME LOCATION 200M TO BEACH!">
    <meta itemprop="rating" content="4">
    <meta itemprop="dtreviewed" content=" 2018-05-19" >

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        <img height="55" width="55" src="//s4.fkimg.com/res/1380077912/assets/public/images/avatar_photos/avatar048.jpg" alt=""/>
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    <h4 itemprop="summary">&#8220;Value for money&#8221;</h4>

    <div class="review-rating">
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        <span>Reviewed 19 May 2018</span>
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    <div class="mainReviewBody">
        <p itemprop="description">Great location. The villa is compact but great value for money. The pool fence makes it a good choice for family’s with small children. Breakfast provisions were great and the air conditioning was in good working order. Staff were friendly and helpful. Construction is going on behind the villa but the owners have gone to lengths to ensure that work is done only during daylight hours. With a great deal of constructions always happening in Bali, it is not an unusual issue. The mini bar is convenient and very inexpensive. </p>
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            <p class="owner-response">
            <span class="owner-response-title">Response from the owner</span>
            <span>Dear Mandy,

Thank you for your review of your stay with us at Hideaway villa, we greatly appreciate you sharing your experience for other guests.

Thank you also for your understanding regarding the construction behind our villa. We hope this will be finished very soon! It's great to hear that this didn't disturb your stay, and your friends and family had a great time basing yourselves at our villa during your Bali trip.

We hope to have you come back to stay with us at one of our villas again. Until then, safe travels!

Warmest regards,
The Leacott Retreats Team</span>
        </p>
    </article>    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="HIDEAWAY BY LEACOTT RETREATS, PRIME LOCATION 200M TO BEACH!">
    <meta itemprop="rating" content="1">
    <meta itemprop="dtreviewed" content=" 2018-05-18" >

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        <img height="55" width="55" src="//s4.fkimg.com/res/1380077912/assets/public/images/avatar_photos/avatar001.jpg" alt=""/>
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    <h4 itemprop="summary">&#8220;DREADFUL!  NOISY CONSTRUCTION AND CONCRETE DUST&#8221;</h4>

    <div class="review-rating">
        <p class="ta-rating mediumSmRatings rating-1-5">
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        <span>Reviewed 18 May 2018</span>
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    <div class="mainReviewBody">
        <p itemprop="description">Never again!  Dreadful noise pollution, concrete dust health issues and unhelpful owners.  Jackhammers and saws from 8 am till sunset.  We had to move because the 3 of us were getting sick from all the concrete dust.  2 of us have had to have time off work since returning.

Owners wouldnt even give us full refund of remaining days let alone the 4 we had already spent 

Villa is lovely and well situated but the noise pollution and health risks are dreadful.  Noticed thrres been minimal recent reviews.  Be aware! Dont stay here.

We have now reeived 80% of the  remaining nights after many many phone calls but advised no refund for days stayed.  It contnues. 

If staying here ensure you get it in writting that they will refund on health risks and excessive noise pollution.

</p>
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            <p class="owner-response">
            <span class="owner-response-title">Response from the owner</span>
            <span>Thanks for your feedback. Unfortunately, the day you checked in coincided with ground floor renovation work at a property located behind us, which was something that was completely out of our control. Unfortunately, we were not given prior notice of that particular type of work commencing, so we were as disappointed as you that this occurred.

We do acknowledge that the project’s work caused noise and dust which affected your stay, but thankfully our villa (unlike many in Bali) is fully enclosed and air-conditioned throughout (except for the kitchen) which provided the ability to keep the doors closed until the dust and noise had subsided. We are saddened to hear that you have become sick allegedly from the short time that you stayed with us. If it is a result of inhaling concrete dust, perhaps that had something to do with you continually standing in the rear yard to film what was occurring. Instead, it may have been advisable to stay inside or at the front of the property until the dust had cleared?

As the disruption to your stay was caused by the actions of a neighbouring poperty, us being unaware that they were going to be undertaking that particular type of work at that time, and you booking through a 3rd party site, we technically had no obligation to refund you.

However, acknowledging your complaints of having a headache from recent medical work and your friend having asthma, we empathised with you, assisted you with checking out on the day you requested, and that afternoon provided you with a refund of nearly 70% of the cost of your remaining 5 nights (sorry, but cancelling your booking during your stay left us unable to rebook the villa at such short notice, so we had to retain some funds to cover your cancellation). Many other properties would not have refunded you at all.

You were unhappy about the refund we offered as you wanted the full amount of the remaining nights, so you threatened to spread bad publicity about us - perhaps this is what you are trying to do now. We are slightly confused about your comment of us refusing to refund you for the 3 nights that you had stayed, because you clearly stated to us numerous times in writing that you were happy to pay for those nights - you never once asked for those nights to be refunded.

Again, as per the many times we have already communicated with you, we apologise for our neighbour’s actions during your stay, and are sad that you were unable to enjoy your time at our villa. But as Bali continues to grow, and more tourists visit, construction and renovations may and will occur, however we do all we can to alleviate the disturbance to our guests, but sometimes things are just out of our control.

We’re glad you think our villa is lovely and well situated though! Not everyone uses TripAdvisor, so a quick search of the internet will find more recent reviews available on various holiday booking sites, which provide a fair view of guest’s opinions from all over the world.

Regards,

The Leacott Retreats Team</span>
        </p>
    </article>    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="HIDEAWAY BY LEACOTT RETREATS, PRIME LOCATION 200M TO BEACH!">
    <meta itemprop="rating" content="5">
    <meta itemprop="dtreviewed" content=" 2017-07-31" >

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        <img height="55" width="55" src="//s4.fkimg.com/res/1380077912/assets/public/images/avatar_photos/avatar016.jpg" alt=""/>
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    <h4 itemprop="summary">&#8220;Welcoming, easy and great location&#8221;</h4>

    <div class="review-rating">
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        <span>Reviewed 31 Jul 2017</span>
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        <p itemprop="description">We stayed at hideaway for a week with four adults. Everything about our stay was easy and all of the people we dealt with were lovely. Good air conditioning, access to drinking water, laundry service, a pool to cool down in, friendly driver for transfers, friendly housekeepers and super comfy beds! The best part is the location. Easy walk to the beach and lots of places to eat, drink and shop. The spa next door was a welcome sight after a day of exploring.</p>
    </div>

            <p class="owner-response">
            <span class="owner-response-title">Response from the owner</span>
            <span>Dear Kristie,

Thank you so much for your review of your stay with us at HIDEAWAY.

It's great to hear that you were happy with the service received and facilities provided. We too think the beds are super comfy!

You're absolutely right, the location at Double Six, Seminyak is great for access to the beach with plenty of shops, bars and places to dine - and the little gem next door in Sicilia Spa is a true must to try - glad you got to enjoy it there too.

We hope you enjoy the rest of your trip in Bali and look forward to having you as guests again one day.

Happy travels!

The Leacott Retreats Team</span>
        </p>
    </article>    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="HIDEAWAY BY LEACOTT RETREATS, PRIME LOCATION 200M TO BEACH!">
    <meta itemprop="rating" content="5">
    <meta itemprop="dtreviewed" content=" 2017-07-19" >

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        <img height="55" width="55" src="//s4.fkimg.com/res/1380077912/assets/public/images/avatar_photos/avatar001.jpg" alt=""/>
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    <h4 itemprop="summary">&#8220;Excellent&#8221;</h4>

    <div class="review-rating">
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        <span>Reviewed 19 Jul 2017</span>
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    <div class="mainReviewBody">
        <p itemprop="description">Only one word can describe this place... "Awesome".
Friendly people, great service and very nice place to stay in Bali. The location was very close to the beach. It only takes 5 minute (or less) to walk to the famous Double Six Beach. Really recommended 5 star pleasure. Surely gonna stay at this place again someday.</p>
    </div>

            <p class="owner-response">
            <span class="owner-response-title">Response from the owner</span>
            <span>Hi Fenno,

Thank you so much for your kind words!

We're so pleased to hear that you had a great time and found HIDEAWAY to not only provide awesome service but how good the location is too - and it is!

We look forward to seeing you in Bali again soon.

Warmest regards,
The Leacott Retreats Team</span>
        </p>
    </article>    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="HIDEAWAY BY LEACOTT RETREATS, PRIME LOCATION 200M TO BEACH!">
    <meta itemprop="rating" content="5">
    <meta itemprop="dtreviewed" content=" 2017-07-15" >

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        <img height="55" width="55" src="//s4.fkimg.com/res/1380077912/assets/public/images/avatar_photos/avatar052.jpg" alt=""/>
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    <h4 itemprop="summary">&#8220;Family&#8221;</h4>

    <div class="review-rating">
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        <span>Reviewed 15 Jul 2017</span>
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    <div class="mainReviewBody">
        <p itemprop="description">The place is excellent. Positive this villa are Near the beach. Worth for money. And kids friendly.. The only negative is a lot of worms.. In the backyard.. </p>
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            <p class="owner-response">
            <span class="owner-response-title">Response from the owner</span>
            <span>Dear Willy & Family,

Thank you for your kind words and for choosing to stay with us on your trip to Bali!  We are so happy to hear that you found the villa to be suitable for both your budget and the great location near the beach at Double Six.

With the worms, as the wet season finishes and is now coming in to dry season there are some movement of insects and bugs in Bali. We have now treated the soil since your stay to remove any that are in the garden.

Thank you again for choosing to stay with us and see you next time in Bali!

Warmest regards,
The Leacott Retreats Team</span>
        </p>
    </article>    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="HIDEAWAY BY LEACOTT RETREATS, PRIME LOCATION 200M TO BEACH!">
    <meta itemprop="rating" content="4">
    <meta itemprop="dtreviewed" content=" 2017-05-30" >

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        <img height="55" width="55" src="//s4.fkimg.com/res/1380077912/assets/public/images/avatar_photos/avatar012.jpg" alt=""/>
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    <h4 itemprop="summary">&#8220;Location is great&#8221;</h4>

    <div class="review-rating">
        <p class="ta-rating mediumSmRatings rating-4-5">
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        <span>Reviewed 30 May 2017</span>
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    <div class="mainReviewBody">
        <p itemprop="description">5 minutes walk to double six beach.  Rooms were very clean with daily housekeeping. Restaurants were only 2 minutes away.  shops on double six st, very handy to grab a bargain.  Best suited to couples or families with older kids.  Management gave us a bottle of bubbles for 'mothers day' which was very much appreciated by the 3 mums.  The house cleaners were very friendly.  Overall, it was a good choice for location.</p>
    </div>

            <p class="owner-response">
            <span class="owner-response-title">Response from the owner</span>
            <span>Hi Matt,

Thank you so much for taking the time to review our Leacott Retreats villa "HIDEAWAY" in Double Six - Seminyak.

It is a great location, and priced to appeal to those looking to stay in a villa near the many great places - including the beach - which are on offer surrounding HIDEAWAY.

Our team do pride themselves on giving the best service, keeping the villa as immaculate as possible always. We're also happy to hear the bubbles went down well and hope everyone enjoyed Mothers Day!

Thanks again and we all hope to see you guys next time in Bali!

Warmest regards,
The Leacott Retreats Team</span>
        </p>
    </article>    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="HIDEAWAY BY LEACOTT RETREATS, PRIME LOCATION 200M TO BEACH!">
    <meta itemprop="rating" content="5">
    <meta itemprop="dtreviewed" content=" 2017-03-10" >

    <p class="avatarContainer">
        <img height="55" width="55" src="//s4.fkimg.com/res/1380077912/assets/public/images/avatar_photos/avatar009.jpg" alt=""/>
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    <h4 itemprop="summary">&#8220;Absolutely amazing&#8221;</h4>

    <div class="review-rating">
        <p class="ta-rating mediumSmRatings rating-5-5">
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        <span>Reviewed 10 Mar 2017</span>
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    <div class="mainReviewBody">
        <p itemprop="description">Leacotts has gone above and beyond our expectations.  From the friendly staff to the convenience of position. Exeptional service and nothing seems to be too big or small to ask. Perfect perfect perfect. This is my second stay with Leacotts and am not disappointed</p>
    </div>

            <p class="owner-response">
            <span class="owner-response-title">Response from the owner</span>
            <span>Hi Bonnie,

Thank you so much for your kind words and first review of our new villa! We are blessed to have such a great team who work together so well and we're so glad you have enjoyed their exceptional service again.

May this be the continuation of many Bali memories for you and your family!

Many thanks,
Leanne & Scott
Leacott Retreats</span>
        </p>
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