    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="Brio House - an elite haven">
    <meta itemprop="rating" content="5">
    <meta itemprop="dtreviewed" content=" 2018-03-22" >

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        <img height="55" width="55" src="//s4.fkimg.com/res/1380077912/assets/public/images/avatar_photos/avatar055.jpg" alt=""/>
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    <h4 itemprop="summary">&#8220;Amazing villa, great stafff and fantastic chef !&#8221;</h4>

    <div class="review-rating">
        <p class="ta-rating mediumSmRatings rating-5-5">
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        <span>Reviewed 22 Mar 2018</span>
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    <div class="mainReviewBody">
        <p itemprop="description">Villa Casa Brio is spacious, luxurious and perfect for groups. The location is also great - a short walk to restaurants and shops. 
Staff are attentive and polite and made us feel so welcome.
The chef, I must really compliment! He cooked delicious food - the beef redang is the best! 
The villa is perfect for families and groups - Nice size pool and grounds for all to just relax and enjoy. Thank you to all of the staff, we hope to come back again soon.</p>
    </div>

            <p class="owner-response">
            <span class="owner-response-title">Response from the manager</span>
            <span>Dear Bec S,

Thank you so much for your high recommendation of Casa Brio. We are glad that you had a luxurious stay at our amazing villa with our great staff, particularly our fantastic chef! We appreciate your high praises for the exemplary service provided. On behalf of the entire villa team and Elite Havens, we look forward to your next visit!</span>
        </p>
    </article>    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="Brio House - an elite haven">
    <meta itemprop="rating" content="5">
    <meta itemprop="dtreviewed" content=" 2018-02-19" >

    <p class="avatarContainer">
        <img height="55" width="55" src="//s4.fkimg.com/res/1380077912/assets/public/images/avatar_photos/avatar055.jpg" alt=""/>
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    <h4 itemprop="summary">&#8220;A home away from home&#8221;</h4>

    <div class="review-rating">
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        <span>Reviewed 19 Feb 2018</span>
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    <div class="mainReviewBody">
        <p itemprop="description">The moment we stepped into the villa we were blown away. The grounds are expansive, staff are welcoming and property very well presented. My wife says that's got to be her dream house!

Although it's listed as a 4-bedroom villa there's actually a fifth room, albeit a lounge area that can be used as a bedroom in very practical ways. 

We love the home cooked meals whipped up by the staff, you just pay for the grocery cost with the service included in the rental. It's really that good. 

Although quite a distance from the main street, around 10 minutes and a further 10 minutes to Seminyak Village, the Villa benefits from privacy and a luxurious fit out from a 17 meter lap pool to open bathrooms and lush tropical gardens. 

Our group of 11 stayed very comfortably and enjoyed returning to this lovely home after a full day excursion. I'm sure we will be back sometime soon!


  </p>
    </div>

            <p class="owner-response">
            <span class="owner-response-title">Response from the manager</span>
            <span>Dear Ian T,

Thank you for sharing your great feedback on your recent stay at Casa Brio. We are pleased that you enjoyed our expansive grounds, welcoming staff and awesome home cooked meals. On behalf of the entire villa team and Elite Havens, we look forward to your next visit!</span>
        </p>
    </article>    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="Brio House - an elite haven">
    <meta itemprop="rating" content="5">
    <meta itemprop="dtreviewed" content=" 2018-02-19" >

    <p class="avatarContainer">
        <img height="55" width="55" src="//s4.fkimg.com/res/1380077912/assets/public/images/avatar_photos/avatar077.jpg" alt=""/>
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    <h4 itemprop="summary">&#8220;The best villa we have stayed in&#8221;</h4>

    <div class="review-rating">
        <p class="ta-rating mediumSmRatings rating-5-5">
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        <span>Reviewed 19 Feb 2018</span>
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    <div class="mainReviewBody">
        <p itemprop="description">We had a wonderful time at Casa Brio.  To begin with, the villa is very well designed, well maintained and spacious.  Location is also convenient, within walking distance to beach and restaurants.  But we enjoy this place so much that we had dinner at the villa twice. The Chef cooks delicious meals (the pork rib is everyone’s favourite).  We only have to pay for the ingredients.

All the staff and manager made the villa even more welcoming and cozy.  They are attentive and full of initiative.  They really make our stay perfect.  We brought floaters but one of them leaked, and they put plaster on it so we could still use it.  They bring us canapés each day and offer us coffee/water whenever we are chilling at villa.  I decided to have in-villa massage and Pak Made took the initiative to prepare the room with music and massage bed. All the little things that make a difference and make us feel so well looked after.  

We booked it through Elite Havens, and we appreciate the concierge service.  Iin helped us book snorkelling trip and it was a very good  recommendation.  She also suggested dinner at villa for one group that arrived in the evening.  She patiently and promptly replied to all our queries. 

Overall, we are very glad we found this villa!  </p>
    </div>

            <p class="owner-response">
            <span class="owner-response-title">Response from the manager</span>
            <span>Dear LianaSeah,

Thank you for your high regard of Casa Brio as the best villa you have stayed in. We are pleased to have provided you with a wonderful time, from our well maintained villa in central Seminyak location, to delicious high quality meals at reasonable prices, to our ever attentive villa staff and our concierge services. On behalf of the entire villa team and Elite Havens, do stay with us again soon!</span>
        </p>
    </article>    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="Brio House - an elite haven">
    <meta itemprop="rating" content="5">
    <meta itemprop="dtreviewed" content=" 2017-10-13" >

    <p class="avatarContainer">
        <img height="55" width="55" src="//s4.fkimg.com/res/1380077912/assets/public/images/avatar_photos/avatar037.jpg" alt=""/>
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    <h4 itemprop="summary">&#8220;Serenity in Seminyak&#8221;</h4>

    <div class="review-rating">
        <p class="ta-rating mediumSmRatings rating-5-5">
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        <span>Reviewed 13 Oct 2017</span>
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    <div class="mainReviewBody">
        <p itemprop="description">Four bedroom, four bathroom villa with an amazing living area and pool. Fabulous staff who are friendly, knowledgable and accomodating. . Spotless grounds, excellent wifi and the villa menu was awesome!  Great location, perfect for walking to Sarong, Potatoe Head and La Luciolla.  We shall definitely stay here again, highly reccomend this villa!</p>
    </div>

            <p class="owner-response">
            <span class="owner-response-title">Response from the manager</span>
            <span>Dear Justine W,

Thank you for leaving your glowing review of Casa Brio as a serene four bedroom private villa in Seminyak. We are glad that you liked our facilities, our friendly staff and awesome menu offerings. On behalf of the entire villa team and Elite Havens, we look forward to your next stay!</span>
        </p>
    </article>    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="Brio House - an elite haven">
    <meta itemprop="rating" content="5">
    <meta itemprop="dtreviewed" content=" 2017-09-28" >

    <p class="avatarContainer">
        <img height="55" width="55" src="//s4.fkimg.com/res/1380077912/assets/public/images/avatar_photos/avatar076.jpg" alt=""/>
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    <h4 itemprop="summary">&#8220;Beautiful place and beautiful staff&#8221;</h4>

    <div class="review-rating">
        <p class="ta-rating mediumSmRatings rating-5-5">
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        <span>Reviewed 28 Sep 2017</span>
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    <div class="mainReviewBody">
        <p itemprop="description">Thanks for making the first week ever in Bali with my family such a wonderful experience. The kids all found the staff to be so helpful and friendly and we'd definitely return. </p>
    </div>

            <p class="owner-response">
            <span class="owner-response-title">Response from the manager</span>
            <span>Thank you for taking the time to leave a review of our Casa Brio villa. We are pleased that you liked our beautiful place and staff and that we were able to give you a great experience on your first week in Bali. On behalf of the entire villa staff and Elite Havens, please do stay with us again soon!</span>
        </p>
    </article>    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="Brio House - an elite haven">
    <meta itemprop="rating" content="5">
    <meta itemprop="dtreviewed" content=" 2017-09-24" >

    <p class="avatarContainer">
        <img height="55" width="55" src="//s4.fkimg.com/res/1380077912/assets/public/images/avatar_photos/avatar061.jpg" alt=""/>
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    <h4 itemprop="summary">&#8220;Perfect again!&#8221;</h4>

    <div class="review-rating">
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        </p>
        <span>Reviewed 24 Sep 2017</span>
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    <div class="mainReviewBody">
        <p itemprop="description">Wow! Second year in a row and still as perfect as ever. Thanks again guys your all so friendly and helpful. The place was as perfect as always. See you next year. </p>
    </div>

            <p class="owner-response">
            <span class="owner-response-title">Response from the manager</span>
            <span>Thank you for choosing Casa Brio again for your holiday. We are pleased that you liked our perfect villa and staff services. On behalf of the entire villa staff and Elite Havens, we look forward to your next stay!</span>
        </p>
    </article>    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="Brio House - an elite haven">
    <meta itemprop="rating" content="4">
    <meta itemprop="dtreviewed" content=" 2017-06-07" >

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    <h4 itemprop="summary">&#8220;Perfect Villa in Perfect Seminyak Location&#8221;</h4>

    <div class="review-rating">
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        <span>Reviewed 7 Jun 2017</span>
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    <div class="mainReviewBody">
        <p itemprop="description">Stylish and modern villa in a fantastic location right next door to Peppers and walking distance to many Seminyak landmarks including The W, Merah Putih, La Lucicola and Motel Mexicola.   The Villa team are lovely and go out of their way for you.  Definitely, recommend as a great place to stay in Seminyak</p>
    </div>

            <p class="owner-response">
            <span class="owner-response-title">Response from the manager</span>
            <span>Thank you for taking the time to leave a review of our Casa Brio villa. We are pleased that you liked our excellent location in Seminyak and our lovely staff. On behalf of the entire villa staff and Elite Havens, please do stay with us again soon!</span>
        </p>
    </article>    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="Brio House - an elite haven">
    <meta itemprop="rating" content="5">
    <meta itemprop="dtreviewed" content=" 2017-02-28" >

    <p class="avatarContainer">
        <img height="55" width="55" src="//s4.fkimg.com/res/1380077912/assets/public/images/avatar_photos/avatar018.jpg" alt=""/>
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    <h4 itemprop="summary">&#8220;My favourite villa in Seminyak&#8221;</h4>

    <div class="review-rating">
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        <span>Reviewed 28 Feb 2017</span>
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    <div class="mainReviewBody">
        <p itemprop="description">There are many villas to choose from in Seminyak but I keep going back to Casa Brio because it is so personal and the welcome there is so warm.

I have stayed at Casa Brio 4 times over the last 3 years usually on short breaks to Bali with friends from Singapore.  Each time I have felt it to be a home away from home, especially because the staff there (Yusa, Devi, Made, Degus and Kadek) welcome me like an old friend every time I go there.  Nothing seems to be too much trouble for them: they provide really high levels of service and the villa has been immaculate every time I have stayed there.

The villa itself is beautifully designed in a modern Balinese style.  It has lots of lounging space around the pool and in the breezy living areas and I just love the bathrooms.

Perhaps the best thing about Casa Brio is its location – a short walk to all the top restaurants, bars and clubs in Seminyak (as well as to the beach).  But at the same time the villa is wonderfully quiet and relaxing despite being so close to all the ‘action’!</p>
    </div>

            <p class="owner-response">
            <span class="owner-response-title">Response from the manager</span>
            <span>Thank you for sharing your high praises and warm regard of our Casa Brio villa. We are thankful to be your favorite villa in Seminyak, given our great location, friendly staff and beautifully designed private villa. On behalf of the entire villa staff and Elite Havens, we look forward to your next holiday with us!</span>
        </p>
    </article>    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="Brio House - an elite haven">
    <meta itemprop="rating" content="1">
    <meta itemprop="dtreviewed" content=" 2017-01-05" >

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    <h4 itemprop="summary">&#8220;The worst villa at this price old dirty and shabby&#8221;</h4>

    <div class="review-rating">
        <p class="ta-rating mediumSmRatings rating-1-5">
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        <span>Reviewed 5 Jan 2017</span>
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    <div class="mainReviewBody">
        <p itemprop="description">The toiket seats need replacing
Curtains and all upholstery Filthy
TV and DVD from last century 
The villa does not get cleaned when you wake in morning ashtrays remain dirty
Nothing is put in order 
The toiletries very poor quality 
The staff not trained for this price 
We stayed from 26/12/16-6/01/17 pai $13900 US 
5 star price at 2 star quality shamefull 
Bath towels were grey and old as were the pool towels after complaining the bath towels were replaced with white ones however not new 
Bathrobes all stained and old 
At the daiky price all coukd be replaced with new !!!
The worse villa i have ever stayed at this price there are many many more to choose from 
We would not recommend and we have been coming to bali for 10 years 
We have stayed at 
VILLA AQUA 
VILLA NALINA 
VILLA DES INDES ll
the above are all similar prices and are far superior 
Do not waste your money
We feel very dissapointed I have never written a review 
We went through GERIA BALI to book who were not helpful after we complained 
Not 5 star do not go</p>
    </div>

            <p class="owner-response">
            <span class="owner-response-title">Response from the manager</span>
            <span>We're very sorry to hear that your recent stay with us was not to your satisfaction but we believe that some of your comments were not entirely fair to the villa facilities and the staff. The villa has been operational under Elite Havens Management for several years with a stable and high quality villa staff. We have received numerous compliments from past visitors and consistently maintain the highest standards of maintenance, cleanliness and service.
 
We seriously take note of complaints and all issues which you raised were handled at once by our villa manager and cascaded to the staff. We incorrectly assumed that we were able to make up to you for the rest of your stay when we immediately purchased new bath towels, hand towels and face towels plus offered additional complimentary airport pick up by the agent (Geria Bali)  and complimentary car and driver for your use by the villa.
 
We believe that our rental rates are priced very competitively and that Casa Brio offers good value given its location, facilities and design of the property - this is supported by our good levels of occupancy and demand in the market.  

The villa replaces soft furnishings and fittings periodically and your comments regarding wear and tear of certain items are well noted where relevant. We do however always maintain the villa to a luxury standard and would never compromise on replacement to the extent which you imply. 
 
We still appreciate you taking the time to leave us your feedback, and we will definitely work on the issues raised to make sure that our next guests will experience the exemplary service that we are known for.</span>
        </p>
    </article>    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="Brio House - an elite haven">
    <meta itemprop="rating" content="2">
    <meta itemprop="dtreviewed" content=" 2016-11-22" >

    <p class="avatarContainer">
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    <h4 itemprop="summary">&#8220;Ruined by bed bugs&#8221;</h4>

    <div class="review-rating">
        <p class="ta-rating mediumSmRatings rating-2-5">
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        <span>Reviewed 22 Nov 2016</span>
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    <div class="mainReviewBody">
        <p itemprop="description">I consider myself a pretty easygoing traveler, and I understand perfectly well the concept of paying for what I get. I've experienced pleasant stays in hostels offering great amenities and value, and enjoyed a bit more extravagance at luxurious establishments. For each category I reserve different standards and in the luxury realm, Casa Brio fell flat on its promise. 

I took the room next to the stairs on the second storey and by the second night I was itching like crazy. I noticed red bumps on my skin the first two days. I've never had bed bug bites so I didn't know any better, in fact I thought it was a heat rash, thanks to the faulty air conditioning (I'll come to that later). The third and last morning I woke up to massive clusters of red bumps all over ( I read up on this later and realised that bed bug bites take 1-2 days to swell up). Refer to the uploaded picture of the bites on my right shoulder alone. I was the only one in the group with the misfortune and we are certain it came from Case Brio because we only left the villa for meals and shopping trips.

The well meaning staff did not seem to understand what I meant by bed bugs and I have since lodged a complaint to the management. I await their response. I do not need any compensation but if the management pleases, it can verify and prove that they have carried out a complete extermination immediately because it is UNACCEPTABLE and UNETHICAL to continue hosting guests in such hazardous conditions.

To make it worse, the air conditioning in my room did not work for the last two days of my stay. In this tropical heat it was impossible to sleep well at night - forget about napping in the day. I brought this up to the ground staff and I was simply advised to 'not leave the door and windows open when the aircon is on'.

Any upsides? This villa is well situated, just five minutes walk to the main street. Ground staff were otherwise helpful and friendly. The layout of the premises is very ideal, with plenty of space for group activities. We received some beverages in the fridge for free which was nice. One of us damaged a lounge cushion by accident and the cost was waived, which was appreciated. 

However, in the context of "luxury" accommodation and standards of Asian hospitality, these are certainly not sufficient redeeming factors in my opinion. There are plenty of other villas in Bali and you might do yourself a favour checking out other options.</p>
    </div>

            <p class="owner-response">
            <span class="owner-response-title">Response from the manager</span>
            <span>Dear Celine,

Thank you for letting us know of your recent stay at Casa Brio. We are pleased that you liked our villa location and layout ideal for groups plus, the helpful and friendly service of our staff.

We are sorry to hear about your unpleasant experience. We have investigated, and confirmed that the AC on your room was not fully operational on your last night with us. We thank you for reporting this the following morning to which we immediately called a technician to check but you requested to just have it repaired after you check out.

After you left, the technician found out that the problem was caused by small leaking on the installation. This has now been fixed. We would like to assure that we do run regular maintenance for AC & machinery at the villa unfortunately we do encounter a few unexpected technical issues to which we always try to solve urgently.

We have also noted your report of bed bugs on the same morning you reported the AC is not working. Our staff did immediately check your room and mattress but did not find any bed bugs or traces of them. Upon your check out, our operations team visited and inspected your room, and the rest of the rooms of the villa and did not find any bed bugs or traces of them.

We do take guest feedback very seriously, so we in any case replaced bed linen, bed protector, pillows and duvet. The villa is subject to regular pest control and we have never had any reports of bed bugs since we opened. Our professional pest control company has also certified that the villa is free from bed bugs.

Again, we are sorry for your inconvenience.</span>
        </p>
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