    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="Villa Red Palms River Retreat near Seminyak Bali">
    <meta itemprop="rating" content="1">
    <meta itemprop="dtreviewed" content=" 2018-01-25" >

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    <h4 itemprop="summary">&#8220;Villa Manager Has ShockingLack of Consideration During Trip Cancellation Due to Airport Closures and Mt. Agung Eruption&#8221;</h4>

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        <span>Reviewed 25 Jan 2018</span>
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        <p itemprop="description">Like most of you, I've traveled around the world a bit, but I've never heard amazing things like I have about the service of the Balinese people. So imagine my surprise when the Red Palms Villa Manager (via Bali Luxury Villas) wouldn't let our group of 6 (from 4 different states) re-book our trip to Bali after we were forced to cancel in Nov due to the DPS airport closure and our flight being pushed back 2 days. 

They gave us a year to re-book (it's normally 6 months, so we were grateful), but then gave a deadline of less than 30 days - Dec 31, 2017 to be exact – to re-book our trip that initially took us 3 months to organize. The idea of having to tell them by Dec 31, 2017 when we would be staying at their villa in 2018 didn’t make sense, since there was no immediate threat of it not being available during the entire year of 2018 (and if it was, it would be on us and not the villa since they “already spent the money”). AND to have such a deadline without knowing when the volcano would stop erupting seemed super inconsiderate.

This might not seem bad to all of you, but imagine wanting to have a vacation experience of a lifetime and the week you’re supposed to leave, a volcano begins to erupt, thus the local airport closes, your flight gets pushed back 2 days, which shortens your overall time on the ground and then you learn that the villa is not at all flexible about you letting them know (beyond 30 days) when you can rebook a trip that literally is across the world, taking over 24 hours to get to. Beyond disappointing. 

To have been met with such a lack of flexibility given the circumstances were beyond our control doesn’t seem to represent the true kindness of the Balinese people, so while I look forward to re-booking our trip soon, I hope the next villa we select is more thoughtful about the reasons behind cancellations. 

Note: Cheers to Ministry Villas who worked hard with our villa manager in Ubud (Villa Samaki) on allowing us a year to reschedule our stay due to the volcano interruption.</p>
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            <p class="owner-response">
            <span class="owner-response-title">Response from the manager</span>
            <span>Thank you for your valuable feedback to us. We agree, this has been a challenging time for Bali, for the Balinese people and local businesses and of course for all arriving visitors during the unpredictable active volcano phase. We fully understand the worries of our clients, especially when additionally, the international press had spread so much false information and aggravated the visitors concerns. 

Your booking at Villa Red Palms was for dates 02 - 05 December 2017. The airport was only ever closed for 2.5 days from 27 - 29 November related to the recent Mt. Agung volcano activities. It was not closed during your arrival or departure dates of your Villa Red Palms booking. However, since you had booked a prior period Villa stay with another company and the airport was closed during your other booking, your subsequent stay with Red Palms was affected. When you cancelled your booking for Villa Red Palm, The Villa Owner and Bali Luxury Villas took your situation into consideration and showed flexibility and goodwill when we applied the special volcano deferral policy. Usually the full cancelation no-show policy would have applied, since the airport was operating normally for your booking dates. As you mentioned correctly, the Owner first offered an extension to rebook for a deferred stay within the next 6 months which we renegotiated to 1 year for you. 

I am sorry, if our flexibility did not meet your expectations. The villa staff was still every day at the villa to work to serve guests and continue to receive their salary in case of NO-SHOWS.  Insurance companies do not compensate the loss to the villa for this last minute cancelation. Our reservations team has been in email exchange with you at various times since your cancelation, assisting you to secure your new booking dates as submitted by you. All your wished dates were confirmed by BLV as available. 

Bali Luxury Villas has been in business as one of the premier, trusted private villa rental companies since 1999. We firmly believe in finding a fair solution for our valued guests. In this spirit we have been accommodating until today all your deferral date wishes, and hope that you will decide for one soon and hope we will be able to welcome you and your friends to enjoy a stay at Villa Red Palms in 2018. 

Sincerely, 
Karina Bonanno 
General Manager</span>
        </p>
    </article>    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="Villa Red Palms River Retreat near Seminyak Bali">
    <meta itemprop="rating" content="5">
    <meta itemprop="dtreviewed" content=" 2017-08-25" >

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    <h4 itemprop="summary">&#8220;Wunderschöne Villa und tolle Mitarbeiter&#8221;</h4>

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        <span>Reviewed 25 Aug 2017</span>
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        <p itemprop="description">Es ist alles wie auf den Bilder...fast noch besser. Was man nicht sieht, sind die "guten Geister" des Hauses, die den Urlaub perfekt machen. Vielen Dank noch einmal an das gesamte Team!</p>
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            <p class="owner-response">
            <span class="owner-response-title">Response from the manager</span>
            <span>Thank you so much for taking the time to share your experience.   We will share with the great team at Villa Red Palms.
Warm regards
Bali Luxury Villas Management</span>
        </p>
    </article>    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="Villa Red Palms River Retreat near Seminyak Bali">
    <meta itemprop="rating" content="5">
    <meta itemprop="dtreviewed" content=" 2017-05-09" >

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    <h4 itemprop="summary">&#8220;Amazing peaceful in busy Seminyak&#8221;</h4>

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        <span>Reviewed 9 May 2017</span>
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        <p itemprop="description">I had read previous Trip Advisor reports on Red Palms before I went and to be honest I was a bit worried.  Some people had said it was noisy.  Some had said it was damp.  To be honest I don't know what lives people live to not like this place!  My family found it a wonderful peaceful haven around 5 mins drive from Seminyak.  You could hear some traffic noise but hardly at all and to be honest that was not the point at all.  If you want to be near the hustle and bustle which Seminyak is then this place is a peaceful haven.  If you want somewhere with no noise whatsoever then book somewhere in the middle of nowhere!  The villa was superb.  We felt spoilt rotten.  The team looked after us, cooked for us and did errands for us with their beautiful warm smiles.  We were not allowed to lift a finger!  We found the whole place blissful and we would go back again.  Thank you to all of you.  AMAZING stay</p>
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            <p class="owner-response">
            <span class="owner-response-title">Response from the manager</span>
            <span>We were happy to host your family for this reunion and glad to hear it was enjoyed by you all.  Many thanks for taking the time to share your experience with your peers.   We hope to welcome you back again one of these days!
Warm regards
Kathryn
Bali Luxury Villas</span>
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    </article>    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="Villa Red Palms River Retreat near Seminyak Bali">
    <meta itemprop="rating" content="5">
    <meta itemprop="dtreviewed" content=" 2016-10-13" >

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    <h4 itemprop="summary">&#8220;Pure Paradise&#8221;</h4>

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        <span>Reviewed 13 Oct 2016</span>
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        <p itemprop="description">I have been to Bali 3 times, and each stay has been at the Red Palms Villa. The beauty, comfort and excellent hospitality are what keeps me coming back again, again and again. 
I daydream for that delicious coffee in the mornings, and the lanai evenings are magical! 
Always super attentive, clean, and pristine. If you want to be in paradise in your own luxurious villa, look no further.</p>
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            <p class="owner-response">
            <span class="owner-response-title">Response from the manager</span>
            <span>Dear Chezgar
Many thanks for your kind comments!   We look forward to your fourth visit to Bali and Red Palms before too long!
Warm Regards
Villa Red Palms</span>
        </p>
    </article>    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="Villa Red Palms River Retreat near Seminyak Bali">
    <meta itemprop="rating" content="5">
    <meta itemprop="dtreviewed" content=" 2016-10-04" >

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    <h4 itemprop="summary">&#8220;Fantastic Experience&#8221;</h4>

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        <span>Reviewed 4 Oct 2016</span>
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    <div class="mainReviewBody">
        <p itemprop="description">I stayed at the Red Palms in July 2016 and it was great. The staff was very friendly and we bonded well. The site is clean and magical. I would highly recommend this location to anyone planning on visiting this part of the world.</p>
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            <p class="owner-response">
            <span class="owner-response-title">Response from the manager</span>
            <span>Thank you for sharing your experience at Villa Red Palms and for your recommendation!
Warm regards
Kathryn
Villa Red Palms</span>
        </p>
    </article>    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="Villa Red Palms River Retreat near Seminyak Bali">
    <meta itemprop="rating" content="5">
    <meta itemprop="dtreviewed" content=" 2016-10-04" >

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    <h4 itemprop="summary">&#8220;Staying here: The highlight of our trip!&#8221;</h4>

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        <span>Reviewed 4 Oct 2016</span>
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        <p itemprop="description">This villa is spectacular! From the location, to the lush gardens, the architecture to the comfy rooms, bed to the lovely staff! We couldn't have picked a better place to stay in Bali. The location was close to so many great restaurants yet tucked away from the touristy streets where you still got that "real" Bali cultural experience. After a long day, coming back to the villa was the best part! The serene environment & kind staff always at our beck and call no matter what we needed. I have recommended this villa to all my friends who go to Bali. Worth every penny!</p>
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            <p class="owner-response">
            <span class="owner-response-title">Response from the manager</span>
            <span>Thank you for your kind words - I've passed your comments on to the staff.

We hope to welcome you back again one day before too long!

Kind regards
Kathryn
Villa Red Palms</span>
        </p>
    </article>    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="Villa Red Palms River Retreat near Seminyak Bali">
    <meta itemprop="rating" content="5">
    <meta itemprop="dtreviewed" content=" 2016-10-01" >

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    <h4 itemprop="summary">&#8220;Villa red palms&#8221;</h4>

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        <span>Reviewed 1 Oct 2016</span>
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        <p itemprop="description">Stayed at Red palms for 8 days and it was absolutely goreous! The villa was beautifully furnished like paradise on earth. the staff were the best we have ever come across. Kadek and the team were soo nice and treated us like family. With our flight being canceled due to volcano ash cloud the staff quickly sprung into action organizing us emergency accommodation. Thank you to everyone at Villa Red Palms for making our stay truly  memorable. We will certainly be back next year.</p>
    </div>

            <p class="owner-response">
            <span class="owner-response-title">Response from the manager</span>
            <span>Dear Mark
Thank you for taking the time to share your experience with future travellers.    We were only sorry that the villa was booked and we were unable to accommodate you for longer when your departure was delayed!   We look forward to welcoming you again next year.
Best regards
Villa Red Palms</span>
        </p>
    </article>    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="Villa Red Palms River Retreat near Seminyak Bali">
    <meta itemprop="rating" content="5">
    <meta itemprop="dtreviewed" content=" 2016-09-29" >

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    <h4 itemprop="summary">&#8220;Affordable Private Palace !&#8221;</h4>

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        <span>Reviewed 29 Sep 2016</span>
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    <div class="mainReviewBody">
        <p itemprop="description">Even more amazing than pictures...seriously! 
We LOVED this place!
Staff was sweet and incredibly attentive. 
Food was yummy. 
Fantastic location.
Each villa suite is huge and  private with exquisite decor and personal covered deck space.  The bathrooms are places of art.
We especially loved the shallow sitting pool next to the dining area. (Balinese custom) A heavenly place to sip your cocktail while dinner is prepared.
The only sound we heard at night was the occasional clunk-clunking of the cowbells in the river below.
Wifi was better than most places in Bali we've stayed. 
Good location away from touristy places - you can bike or walk and see rice farmers and small local temples. If you want town  the staff will drive you for more shopping and dining. Need to take taxi back but they tell you how and it's cheap.
We thought the published trip advisor rate was good but got an even better rate for a longer stay.
Sorry to gush but we really love this place!</p>
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            <p class="owner-response">
            <span class="owner-response-title">Response from the manager</span>
            <span>So glad you enjoyed your stay at the "Palace"!  The staff send you their regards and look forward to welcoming you again on your next trip to Bali!
Best regards
Villa Red Palms</span>
        </p>
    </article>    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="Villa Red Palms River Retreat near Seminyak Bali">
    <meta itemprop="rating" content="5">
    <meta itemprop="dtreviewed" content=" 2016-09-19" >

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    <h4 itemprop="summary">&#8220;Red Palms Paradise&#8221;</h4>

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        <span>Reviewed 19 Sep 2016</span>
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    <div class="mainReviewBody">
        <p itemprop="description">I was blown away by the beauty of this villa. I have spent a lot of my summers in some beautiful villas in the south of France and other parts of Europe but Red Palms was a real slice of paradise. The staff were smiley, friendly and super helpful. Great team. You have to try their Nasi Gareng and fresh Watermelon Juice! I hope one day to return and bring all my friends to experience this place. Seyminak is super trendy, amazing beach bars/restaurants for sunsets, incredible shopping and perfectly located for visiting other parts of Bali. I was off diving, hiking and surfing a lot and then back to the tranquility of Red Palms. Oh and there was a great yoga place just around the corner. What more can you ask for. My idea of heaven! Thank you Red Palms team.</p>
    </div>

            <p class="owner-response">
            <span class="owner-response-title">Response from the manager</span>
            <span>Dear Jessica
We are very happy you enjoyed your stay at Red Palms and of course have passed on your compliments to the Team!
Best regards from all at Red Palms</span>
        </p>
    </article>    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="Villa Red Palms River Retreat near Seminyak Bali">
    <meta itemprop="rating" content="3">
    <meta itemprop="dtreviewed" content=" 2016-09-06" >

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    <h4 itemprop="summary">&#8220;Beautiful villa, but noisy and lack lustre management.&#8221;</h4>

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        <span>Reviewed 6 Sep 2016</span>
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    <div class="mainReviewBody">
        <p itemprop="description">Loved the villa but close to a busy road so noisy. And a school. Few issues we encountered which were addressed
-Breakfast disappointing - actually it was a joke the first morning
-musty smelling rooms
-lack of clothes hangers
-no hairdryer 

We are regular visitors to Bali and usually pay more to stay in luxury villas so whilst the villa is just palatial, we were disappointed. 

The service from the staff was lacking (apart from the chef) which we found very unusual for Bali. 

Other points of note-
No Iron. 
Pick ups from the airport not ideal.

We considered changing villas and like the comment above were told no one had complained before. We were also initially told we would be charged to view other villas and even charged extra to stay in one.  Eventually we decided to stay but won't be staying again. 
To sum up, I would say the management or agent of this villa needs to be more professional. There is a lot of competition in Seminyak and it's a shame this beautiful villa is let down so much by the above points. </p>
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