    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="Villa Surin, stunning Villa in prime location.">
    <meta itemprop="rating" content="5">
    <meta itemprop="dtreviewed" content=" 2018-02-06" >

    <p class="avatarContainer">
        <img height="55" width="55" src="//s4.fkimg.com/res/1380077903/assets/public/images/avatar_photos/avatar070.jpg" alt=""/>
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    <h4 itemprop="summary">&#8220;Perfect Villa&#8221;</h4>

    <div class="review-rating">
        <p class="ta-rating mediumSmRatings rating-5-5">
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        <span>Reviewed 6 Feb 2018</span>
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    <div class="mainReviewBody">
        <p itemprop="description">Perfect Villa in the perfect location. We had the most amazing 2 week stay at Villa Surin.  The most beautiful relaxing surroundings.  The staff were wonderful, non-intrusive but also very attentive.  I have stayed in many villas in Bali and this was definitely the best.  Beautiful pool, just what you need after a day out eating and shopping.  Rooms were perfect, beds comfy and bathrooms lovely.  Excellent location, right near great restaurants, fantastic shopping and bars.  Could not fault anything about Villa Surin.  Thank you so much.</p>
    </div>

            <p class="owner-response">
            <span class="owner-response-title">Response from the owner</span>
            <span>Thanks very much for taking the time to review your stay at Villa Surin. We hope to host you on your next visit to Bali.</span>
        </p>
    </article>    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="Villa Surin, stunning Villa in prime location.">
    <meta itemprop="rating" content="1">
    <meta itemprop="dtreviewed" content=" 2018-01-29" >

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    <h4 itemprop="summary">&#8220;ROBBED TWICE.......DO NOT STAY HERE&#8221;</h4>

    <div class="review-rating">
        <p class="ta-rating mediumSmRatings rating-1-5">
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        <span>Reviewed 29 Jan 2018</span>
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    <div class="mainReviewBody">
        <p itemprop="description">Villa Surin, stunning Villa in prime location.

Legian

ROBBED TWICE....NO CCTV...NO SECURITY. DO NOT STAY

556047425

ROBBED twice. There is no cctv or security, though it gives the impression there is out the front, but its fake. There is no key to lock main gate, so anyone can wander in, our power was turned off at the power box, as no lock on it. We asked for security and said we would pay, we had no response, i have travelled to Indonesia many many times so we paid an indonesion friend to be our security. My children were frightened the whole time. I wrote to the owner about what happened and was refused any refund due to the place being advertised without cctv, and we did not secure the property properly. There are no locks on the windows in the living area, the security safes didnt work, 2 showers didnt work the whole time we were there, we had no water for a day. It rained quite alot and the rain comes straight into living area. The tiles were terribly slippery, so had to have towels all over floor. My children were told to pack and leave the day before we were supposed too, i was not there the last 2 nights as had business to do elsewhere, hence our friend staying. My children, 23 and 17 were panicking, as even when i sent through our booking, they were still told to go, so i rang the manager, eddy, and told him we arnt leaving, we paid and my daughter has shown you our booking. The list is endless. As a seasoned traveller to Indonesia and many other parts of the world, this truly was the worst experience I have ever had, with so many other private villas to choose from in the Seminyak area. Please do not choose this one.</p>
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            <p class="owner-response">
            <span class="owner-response-title">Response from the owner</span>
            <span>Thanks for taking the time to write your review. This whole incident is very unfortunate, and I had thought that in our previous correspondence that I had clarified the issues regarding the villa security and why we don’t feel that the onus is on us to provide a refund as you requested, so for the sake of others reading the review I’d like to clarify the incident and the security we have.

The reason we had decided to not give a refund was because security – and use of the security we provide – is a two-way street. From not locking the internal gates, leaving scooter keys in scooters on the street to high numbers of local guests, these left a lot of factors outside our control.

To address your concerns in particular:

In regards to CCTV – you’re correct we don’t have CCTV, and have never claimed to. The device in the carpark that you mistakenly thought was a fake CCTV was actually an alarm for a neighbouring villa.

The gate that you mentioned was not lockable is a gate leading to a small lane from which several villas lead. The entry gate to the villa can be locked and was not locked by you. We always advise that these internal gates are locked.

In addition, scooter keys were left in the scooters out the front – not advisable almost anywhere in the world.

The fact that there were several visitors coming and going to the villa (beyond your party) did not add to security.

The windows mentioned that could not be locked lead to an open air living area, that is why they are not lockable. Windows in the actual property are all lockable.

The villa staff found the safes and showers to be in working order and we were not notified that there was a problem until the day before check out.

We do tend to all problems and complaints very quickly and efficiently.

Lastly, I’d like to add that it’s also unfortunate you did not have travel insurance, as this could have been a potential avenue for your to mitigate your losses. We always recommend our guests have travel insurance.

We have over 160 positive reviews from our guests and it is our policy to always give high service and ensure our guests have a hassle free Bali holiday.</span>
        </p>
    </article>    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="Villa Surin, stunning Villa in prime location.">
    <meta itemprop="rating" content="5">
    <meta itemprop="dtreviewed" content=" 2017-06-19" >

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        <img height="55" width="55" src="//s4.fkimg.com/res/1380077903/assets/public/images/avatar_photos/avatar054.jpg" alt=""/>
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    <h4 itemprop="summary">&#8220;A must when in Seminyak... Beautiful and well worth the money!&#8221;</h4>

    <div class="review-rating">
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        <span>Reviewed 19 Jun 2017</span>
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    <div class="mainReviewBody">
        <p itemprop="description">As a family of 8... we all LOVED this villa!  Eddie (manager) was amazing and so helpful.  Villa is exactly as pictured and we will return MANY times! Pool was beautiful and really well kept, rooms spacious, lots of living area... a slice of heaven. There is lots of room to spread out and very centrally located (5 minutes walk from Bintang Supermarket).  I cant say enough about just how wonderful this villa was!!  15 minute walk to Seminyak beach, lots of shopping at the end of the alley etc... I could go on and on.</p>
    </div>

    </article>    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="Villa Surin, stunning Villa in prime location.">
    <meta itemprop="rating" content="5">
    <meta itemprop="dtreviewed" content=" 2017-01-08" >

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    <h4 itemprop="summary">&#8220;Fantastic layout and location&#8221;</h4>

    <div class="review-rating">
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        <span>Reviewed 8 Jan 2017</span>
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    <div class="mainReviewBody">
        <p itemprop="description">The layout was fantastic for a family and extended friends. The villa had loads of space and the open living area really helped the Balinese holiday feeling</p>
    </div>

    </article>    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="Villa Surin, stunning Villa in prime location.">
    <meta itemprop="rating" content="5">
    <meta itemprop="dtreviewed" content=" 2016-12-13" >

    <p class="avatarContainer">
        <img height="55" width="55" src="//s4.fkimg.com/res/1380077903/assets/public/images/avatar_photos/avatar064.jpg" alt=""/>
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    <h4 itemprop="summary">&#8220;5 star stay&#8221;</h4>

    <div class="review-rating">
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        <span>Reviewed 13 Dec 2016</span>
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    <div class="mainReviewBody">
        <p itemprop="description">Stayed 10 nights from the 25th of November to the 5th of December, definitely a 5 star experience. Villa exceeded our expectations, its a spacious setting with a great pool ,we got lots of use out of.The villa is in a prime private location right near Bintang super market and about a 2 minute walk from a variety of great restaurants, making it not necessary to have in house cooking as the restaurants are so close. The villa manager Eddy was exceptional he organised a variety of activities during our stay which was enjoyed by all, he definitely contributed to ensuring we had a great holiday. Sastrawan the villa driver was excellent, he's definitely a character and also a friend who ensured our transfers to and from villa were perfect, he also drove us on our day trips ensuring we all had a great experience and gained in insight into balinese culture, in addition villa cleaners were excellent during the stay, ensuring the villa was kept clean throughout the duration of the holiday. Definitely would recommend villa to friends and family back here in Australia, and hope to return to holiday at the villa again not to far in the distant future.

Kind Regards,

Tristan Green.</p>
    </div>

    </article>    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="Villa Surin, stunning Villa in prime location.">
    <meta itemprop="rating" content="4">
    <meta itemprop="dtreviewed" content=" 2016-10-14" >

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    <h4 itemprop="summary">&#8220;Villa Surin 2&#8221;</h4>

    <div class="review-rating">
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        <span>Reviewed 14 Oct 2016</span>
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    <div class="mainReviewBody">
        <p itemprop="description">Stayed  11 nights 26th September to 7th October. 2016 .Had a great holiday with 4 adults and 4 young teenagers. Villa was clean and very comfortable. Very  close to Bintang Supermarket which was very handy. Staff were great and very helpful. Dewa drove us around on a couple of occasions he was great. Awesome day of water sports and lunch at a great Warung thanks Dewa. 
Eddy was quick to help and fix any problems. Which they were only minor ie: hot water in one bathroom and replacement of battery in safe. 
Wifi ran out on three occasions (teenagers) phoned Eddy and was reloaded quickly no dramas and Happy Teenagers. 
The only suggestion I would make is the the cleaners would come late morning 11am when most people are out rather than late afternoon 3pm 4pm when we are returning from a day out .
All in all a great holiday had by all.
Lastly a big thank you to Jack Dirk and Eddy for organising the return of my husbands phone that he left behind 
Much Appreciated </p>
    </div>

    </article>    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="Villa Surin, stunning Villa in prime location.">
    <meta itemprop="rating" content="5">
    <meta itemprop="dtreviewed" content=" 2016-09-14" >

    <p class="avatarContainer">
        <img height="55" width="55" src="//s4.fkimg.com/res/1380077903/assets/public/images/avatar_photos/avatar039.jpg" alt=""/>
    </p>

    <h4 itemprop="summary">&#8220;Great villa in a convenient location&#8221;</h4>

    <div class="review-rating">
        <p class="ta-rating mediumSmRatings rating-5-5">
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        <span>Reviewed 14 Sep 2016</span>
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    <div class="mainReviewBody">
        <p itemprop="description">It was super near to Bintang Supermarket and super convenient. The only thing is that your vehicle cannot reach the villa because the road in is only big enough for motorbikes. Other than that, the place is great, pool is great with lights and night. Very chill place to be at. Also, the owner and caretaker of the place is very helpful. Ready to help as and when we need it. There's almost everything you need in there (even insect repellant). Also very safe and secure as every room has a lock and key to it. The main door is also locked by us.</p>
    </div>

    </article>    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="Villa Surin, stunning Villa in prime location.">
    <meta itemprop="rating" content="4">
    <meta itemprop="dtreviewed" content=" 2016-08-05" >

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        <img height="55" width="55" src="//s4.fkimg.com/res/1380077903/assets/public/images/avatar_photos/avatar057.jpg" alt=""/>
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    <h4 itemprop="summary">&#8220;Amazing villa ,conveniently located in the heart of legian centre&#8221;</h4>

    <div class="review-rating">
        <p class="ta-rating mediumSmRatings rating-4-5">
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        <span>Reviewed 5 Aug 2016</span>
    </div>

    <div class="mainReviewBody">
        <p itemprop="description">Me and my family of 8 people stayed at Jack's villa  for 3 days and 2nights.
Jack has provided airport pick up for us so we din't have difficulty in locating the place.
Manager Edy was waiting for us at the villa ,after finishing the formalities he showed us around the villa.
This is an amazing 4 bedroom villa is just a stone's throw from legian market.You can just walk to amazing shops,spas and restaurants.
There are three bedrooms with attached bathrooms and one small (too small) bedroom with a bathroom in the living area.
They have fully equipped kitchen with water filter, refrigerator,microwave etc oven but the toaster din't work properly.We used the kitchen to cook breakfast and dinner.
They have only fan in the living area.As the living area is an open area adjacent to the pool.The villa has dim lights which highlight the beauty of villa at night.There is a cozy place beside one of the bedroom and pool where you can sit and play games or just relax.
They also provide cleaning service everyday.We were allowed to do a late check out as our cab driver from ubud was late to pick us up.

Though our stay at jack's villa was amazing.I feel it would have been better if there was hot water in all bathrooms and staff provided us with breakfast.

PRO'S
-prime location
-clean pool
-friendly and accomodative staff
-free airport pickup and drop
-equipped kitchen
-wi-fi 
-excellent ambience

CON's
-No hot water in shower in three bathrooms
-bathroom towels were not washed properly
-No breakfast service</p>
    </div>

            <p class="owner-response">
            <span class="owner-response-title">Response from the owner</span>
            <span>Thanks for your positive review and we always welcome a chance to improve the villa.
The toaster and hot water were maintenance issue which have already been rectified.
Meals can also be provided on request and we now have menus in our villas.
We hope to accommodate you again on your next visit to Bali.</span>
        </p>
    </article>    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="Villa Surin, stunning Villa in prime location.">
    <meta itemprop="rating" content="4">
    <meta itemprop="dtreviewed" content=" 2016-02-14" >

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    </p>

    <h4 itemprop="summary">&#8220;Fantastic&#8221;</h4>

    <div class="review-rating">
        <p class="ta-rating mediumSmRatings rating-4-5">
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        <span>Reviewed 14 Feb 2016</span>
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    <div class="mainReviewBody">
        <p itemprop="description">Enjoyed our stay very much, Villa was exactly as shown. Great location for a group of 8 adults.
Loved the layout and especially the pool. Staff friendly and very helpful.</p>
    </div>

    </article>    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="Villa Surin, stunning Villa in prime location.">
    <meta itemprop="rating" content="4">
    <meta itemprop="dtreviewed" content=" 2016-01-23" >

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    <h4 itemprop="summary">&#8220;Great place to stay and relax&#8221;</h4>

    <div class="review-rating">
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        <span>Reviewed 23 Jan 2016</span>
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    <div class="mainReviewBody">
        <p itemprop="description">Was not sure if you could get an in house chef but if you could it would make the experience so much better. Not far to walk to Bintang markets and good food</p>
    </div>

            <p class="owner-response">
            <span class="owner-response-title">Response from the owner</span>
            <span>Thanks for your review, we actually are able to provide a chef and a request to one of our managers would would have provided you with one.</span>
        </p>
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