    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="11 BDR Villa Estate - Last Minute Deal 50%+ OFF!!!">
    <meta itemprop="rating" content="5">
    <meta itemprop="dtreviewed" content=" 2017-09-26" >

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    <h4 itemprop="summary">&#8220;Sensational !!!!&#8221;</h4>

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        <span>Reviewed 26 Sep 2017</span>
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    <div class="mainReviewBody">
        <p itemprop="description">Our family party (24 to be precise!) travelled afar from two continents to stay at the Indies Estate, Sanur to celebrate 3 special milestone anniversaries. On arrival, we were greeted by drivers, organised in advance to meet and swiftly transport us to the villa. On arrival at the Villa (just gone midnight!), the staff welcomed us with drinks, cooked us food and served us until just gone 4am! Nothing was too much trouble - the staff rearranged beds to accommodate children who wanted to share, and even went to fetch us beer at 1.30am!!! 

Our requests in advance of booking were accommodated by the Villa management team such as a music system with speakers, 17 seater minibus, 3 x masueses arriving daily etc.

The villa itself is spacious to accommodate a party size of 24, contemporary and clean - just as you see in the photos and located 10mins away from Sanur beach. Breakfast was served at times specified by us - plentiful in supply. Lunch/Dinner would be prepared by the chef at a time requested with a very wide choice of food to select ranging from stir frys, western food, suckling pig, duck, BBQs etc etc. The food itself was just exquisite(!!!), so much that we ended up asking the chef to recommend and just surprise us  !!

The villa comes with up to 12 or so staff including a driver, gardeners and evening security. A very special mention and sincere thanks to the villa manager, Nyomen, who simply arranged EVERYTHING for us including ranging from grocery orders, laundry, day trips, to decorating the villa with balloons, candles for the celebrations held at the villa. We cannot thank Nyomen and her team who went out of their way at all times in making our stay so pleasurable. Everything was taken care of so that we could relax and have a thoroughly enjoyable holiday. 
Special thanks also to our driver, Boby Gedu, who was with us throughout our entire stay and took us around the island on several day trips to discover the hidden gems in Bali. Finally, thanks to Craig and Dom for making the booking so smooth and accommodating our requirements in advance of our stay.

Our family were extremely happy with our experience at the Indies Estate!
Im sure we will be back again and of course will be referring this Villa to our friends and family</p>
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            <p class="owner-response">
            <span class="owner-response-title">Response from the manager</span>
            <span>Hi Raj, thank you for staying at my villa estate and for taking the time to leave your feedback with such a great review, it’s very much appreciated.  I’m so happy that you and your lovely family group really enjoyed The Indies Estate and all that it has to offer.  I've passed on your kind words to Nyoman and the staff, I know they loved looking after you all.  I look forward to welcoming your family to Bali once again in the future. Best wishes, Craig</span>
        </p>
    </article>    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="11 BDR Villa Estate - Last Minute Deal 50%+ OFF!!!">
    <meta itemprop="rating" content="5">
    <meta itemprop="dtreviewed" content=" 2017-05-07" >

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    <h4 itemprop="summary">&#8220;Wonderful Villa&#8221;</h4>

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        <span>Reviewed 7 May 2017</span>
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        <p itemprop="description">We would highly recommend this villa to any family or group that looking for relaxing holiday or just a short getaway. It was a very last minute booking but Craig made everything so smooth. David, Nyoman and the team was a dream team that made our stay memorable. The service is just beyond standard. Once again thank you so much to the team. Hope to come back again next time!</p>
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            <p class="owner-response">
            <span class="owner-response-title">Response from the manager</span>
            <span>Hi Dolla
Thank you for staying with us at our villa estate and for taking the time to leave a review. 
I'm so glad your group had a good time and the staff loved looking after you all.  
The Indies Estate is a magical and memorable venue.
Please do get in touch should you return to Bali as I'd love for you to stay at my villa again!
Kind regards
Craig</span>
        </p>
    </article>    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="11 BDR Villa Estate - Last Minute Deal 50%+ OFF!!!">
    <meta itemprop="rating" content="2">
    <meta itemprop="dtreviewed" content=" 2017-05-06" >

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    <h4 itemprop="summary">&#8220;Bali standards?!&#8221;</h4>

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        <span>Reviewed 6 May 2017</span>
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        <p itemprop="description">We stayed at villa a week ago for 2nights(11 adults ,9 kids)
We enjoyed staying at this villa. Thank you very much.

The dishes and glasses used in the evening were left on the dining table and the poolside until noon of the next day and we had to remind staff who were always busy looking at their smart phones to get up and do their jobs. Whereas at a villa where we stayed elsewhere earlier in the week staff were always there to clean up and offer if they could help. We were happy with everything else but services provided by the staff. I guess they may not have been trained properly.  

We stayed there with 4 other family friends for my husband birthday party.
1) They ordered balloons, flowers, candles, table cloths etc through the manager and all was done to our satisfaction. Well done.

2) The manager's email response time could have improved. Sometimes very slow. 

3) Although we ordered all the dinner menus beforehand, some of the dishes were not there as the manager did not pass it as it was to the staff who prepared the dishes. The lack of communication between manager and staffs caused unnecessary trouble for us on the special occasion. 

4) Even during the dinner time no one was nearby to help or offer for help and  every time we had to go to the kitchen to seek their help.

Response from staff on almost everything was slow even as Bali standards. No one came to see us off upon our departure. Not impressed and can not recommend it to anyone unless staff service improves a lot.  

Villa is beautiful, sizable and comfortable but this time I had to apologize to the guests as a host for this trip for trouble and inconveniences caused.
I would like to ask you to improve service by all means.</p>
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            <p class="owner-response">
            <span class="owner-response-title">Response from the manager</span>
            <span>Dear Mana
Thank you for staying with us and for taking the time to leave a review. We do welcome constructive feedback both good and bad in order to help improve the villa product and service to our guest clients.
In this instance, our service level was not our usual high standard. This should not have occurred.  Thank you for this feedback and we’re sincerely sorry that you experienced it.  I’ve had a meeting with the manager and staff at The Indies Estate and addressed the issues you raised.  We have carried out extra staff training and rotated staff from some of my other villas.  
Email correspondence is usually replied to within 24 hours and usually much sooner within a couple of hours, we’ll ensure this doesn’t occur in the future.   
I’m glad you liked the look and feel of the villa and thought it was beautiful, it is a magical place indeed.  I’m sure with the increased training and extra attention this will mean that future clients will have a positive experience with our usual great service.  
Thank you once again.
Kind regards
Craig</span>
        </p>
    </article>    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="11 BDR Villa Estate - Last Minute Deal 50%+ OFF!!!">
    <meta itemprop="rating" content="5">
    <meta itemprop="dtreviewed" content=" 2016-10-19" >

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    <h4 itemprop="summary">&#8220;Great location & wonderful people&#8221;</h4>

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        <span>Reviewed 19 Oct 2016</span>
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    <div class="mainReviewBody">
        <p itemprop="description">First of all, I love this location because Craig, David,  Nyoman and her stuff helped us with everything we needed to explore in Bali! :) 
We found a great location, in the beautiful and calm Sanur. We were 18 adults and 1 child and was very important for us to stay in that area of Bali, even if we visit all around the ireland! 
The beds are great in every bedroom, we slept like Heaven. The food is amazing and even if we came from Romania, where is a different food culture, we found a great variety of food! 
Every villa has water and the water is great! None of us had problems with the water... 
The place is kept in great condition and every time is someone there to help you with anything you want! :)
Nyoman is amazing and she finds solution for every situation, and all the stuff smiles all the time! :)
We felt welcomed there and my daughter had a wonderful staying!
Of course that we will be back soon, in the same location! :)</p>
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    </article>    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="11 BDR Villa Estate - Last Minute Deal 50%+ OFF!!!">
    <meta itemprop="rating" content="3">
    <meta itemprop="dtreviewed" content=" 2016-07-12" >

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    <h4 itemprop="summary">&#8220;Beautiful location, great for multiple families.&#8221;</h4>

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        <span>Reviewed 12 Jul 2016</span>
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        <p itemprop="description">We have just returned from a week-long stay at the beautiful Indies Estate with 23 family members (10 adults, 13 children) and unfortunately the number of us who have suffered, or are still suffering, from the dreaded "Bali belly" has now reached 19 (and possibly still climbing).  After much discussion about why our sickness rate has been so high when we had all been so careful and the only common place we had all eaten was at was the villa for breakfast, it has come out that the staff were actually refilling the water-cooler bottles from the taps, so while we were drinking safe water, apparently not!!!! 
The estate itself was stunning and perfect for our extended family gathering, the staff initially were very attentive but towards the end of the week we were setting the tables ourselves for breakfast. The driver was fantastic, very friendly with good English and was very apologetic when the bus broke down halfway to Ubud and we were stranded in the middle of nowhere for over an hour, this made us hesitant about using the vehicle again.
I would recommend the villa to other large groups, it was great for the kids (ages 3-17), was very peaceful and we felt safe, hopefully Indies Estate will purchase a new vehicle so others are not left in the same predicament as us and be VERY cautious about drinking the "safe" drinking water!!!</p>
    </div>

            <p class="owner-response">
            <span class="owner-response-title">Response from the manager</span>
            <span>Dear Inger, 
First, we always welcome constructive feedback from client guests as it allows us to improve the villa product and guest experience for future clients.
That said, part of what you have written is completely unfair and simply not true.
Our staff at the Indies Estate do not and did not refill the water-cooler bottles with tap water.  Why would they do this when we have a daily supplier and it is very cheap to buy safe drinking water?  If they were doing  this then trust me you would be more seriously ill and other previous guests would have been leaving similar reviews, which they have not.
You forget to mention that you all dined together the night before you left at a restaurant where our driver dropped you all off so it is completely untrue to say ‘the only common place we had all eaten was at was the villa for breakfast’!  Completely false.
Another point to note on this is that if any of your guests suspected this during your stay then why did you not say anything to the villa manager or contact me?
The feedback from the staff and villa manager was that some of your guests were waking up very early at 630am before the staff arrived and laying the table themselves so that they could prepare their own breakfasts.  We have a large staff at the Indies Estate and they are trained well and enjoy looking after the guests which includes preparing the table in the morning along with cooking and serving the delicious breakfast.
I did sincerely apologise at the time and I apologose once again now for the vehicle breaking down due to a mechanical problem.  This can happen with vehicles and we sent a replacement vehicle instantly for which you thanked me for at the time.  The villa vehicle was fixed the same day and now works fine.  
Finally, I would refer readers to our other 9 reviews all with 5 stars on TripAdvsor from previous guests which would be a more accurate and trueful view of the Indies Estate.
Kind regards
Craig</span>
        </p>
    </article>    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="11 BDR Villa Estate - Last Minute Deal 50%+ OFF!!!">
    <meta itemprop="rating" content="5">
    <meta itemprop="dtreviewed" content=" 2016-02-23" >

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    <h4 itemprop="summary">&#8220;Luxurious, relaxing oasis&#8221;</h4>

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        <span>Reviewed 23 Feb 2016</span>
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    <div class="mainReviewBody">
        <p itemprop="description">A gorgeous place to stay, just a short walk from Sanur beach. 

There are three villas around a pretty garden and a lovely pool. They are beautifully decorated and extremely comfortable. The staff were really friendly and helpful. 

We were there for a birthday celebration. It's a brilliant space for a large family or a group of friends; the accommodation allows people their own space, as well as providing room for the whole group to get together.</p>
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    </article>    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="11 BDR Villa Estate - Last Minute Deal 50%+ OFF!!!">
    <meta itemprop="rating" content="5">
    <meta itemprop="dtreviewed" content=" 2016-02-18" >

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    <h4 itemprop="summary">&#8220;Hidden gem: Colonial elegance in peaceful street, close to beac and shops&#8221;</h4>

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        <span>Reviewed 18 Feb 2016</span>
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        <p itemprop="description">Fabulous accommodation: so tranquil and peaceful. Great for groups, but still allowing privacy for couples and individuals in elegant rooms, beautifully appointed living areas, and bungalow style decks. Pool was a weclome relief for the heat. Garden and surrounds immaculate.  Staff very helpful.</p>
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    </article>    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="11 BDR Villa Estate - Last Minute Deal 50%+ OFF!!!">
    <meta itemprop="rating" content="5">
    <meta itemprop="dtreviewed" content=" 2016-02-16" >

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    <h4 itemprop="summary">&#8220;Beautiful, tranquil villa with lovely staff. amazing value!&#8221;</h4>

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        <span>Reviewed 16 Feb 2016</span>
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    <div class="mainReviewBody">
        <p itemprop="description">The Indies in Sanur is a truly amazing place to stay. It is located really near the beach, has its own pool, and lovely friendly staff for whom nothing is too much trouble. We stayed as a group for a party, and they looked after us so well. there is even a mini bus included! The price is amazing value for Bali, as is the quality of the villas, the gorgeous pool and delicious food, prepared for us all every night. Gorgeous breakfasts as well, with anything you want served by the pool! I would highly recommend these villas and am already planning to return</p>
    </div>

    </article>    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
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    <meta itemprop="rating" content="5">
    <meta itemprop="dtreviewed" content=" 2016-02-16" >

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    <h4 itemprop="summary">&#8220;Live like a rockstar!&#8221;</h4>

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        <span>Reviewed 16 Feb 2016</span>
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    <div class="mainReviewBody">
        <p itemprop="description">This private estate off a small road in Sanur has to be seen to be believed. Inside a quiet walled garden, the three luxury villas sit around a tranquil pool area complete with private bale and dining area. Each villa is furnished in a quirky tropical-chic style reminiscent of a bygone era. Ceiling fans whirl overhead while there's rattan arm-chairs a plenty to flop in (and of course all mod-cons from AC to TV). When you feel like leaving the tranquility of the compound, there's the whole world of Sanur on your door-step - from a yoga hut on the beach to paddle boarding, from authentic Balinese restaurants to cool Italian bistros. But it's hard to leave this little sanctuary, especially when the staff look after you so well. A veritable paradise!</p>
    </div>

    </article>    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="11 BDR Villa Estate - Last Minute Deal 50%+ OFF!!!">
    <meta itemprop="rating" content="5">
    <meta itemprop="dtreviewed" content=" 2016-02-15" >

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    <h4 itemprop="summary">&#8220;Magical&#8221;</h4>

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        <span>Reviewed 15 Feb 2016</span>
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    <div class="mainReviewBody">
        <p itemprop="description">We stayed at the beautiful Indies Estate.  All three villas are beautifully furnished, each has a different theme.  The beds are so comfortable and everything is spotless.  The staff are wonderful and nothing is too much trouble, they will cook anything you wish. However if you like Indonesian food theirs is amazing. The swimming pool is the perfect temperature and we all swam every day.  The Indies estate is 5 minutes walk to the beach which has a board walk that takes you all along through into Sanur.  There are great bars and restaurants on the way where you can stop for refreshment. Having travelled extensively this was a truly magnificent development and location.  Great place for friends and family to stay as you can share magic moments together without being surrounded by other guests at large hotels.  Would be amazing for wedding parties and other special celebrations.</p>
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