    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="Private beach? Yes! 3-bdr Villa Cantik. Beach club access, butler, car &amp; driver">
    <meta itemprop="rating" content="5">
    <meta itemprop="dtreviewed" content=" 2017-10-09" >

    <p class="avatarContainer">
        <img height="55" width="55" src="//s4.fkimg.com/res/1380077868/assets/public/images/avatar_photos/avatar067.jpg"/>
    </p>

    <h4 itemprop="summary">&#8220;Beautiful and helpful!&#8221;</h4>

    <div class="review-rating">
        <p class="ta-rating mediumSmRatings rating-5-5">
            <span class="ratingsIcon"></span>
        </p>
        <span>Reviewed 9 Oct 2017</span>
    </div>

    <div class="mainReviewBody">
        <p itemprop="description">This villa is as beautiful as the pictures! Best part was our butler! He was so sweet and helpful. Would definitely stay here again.</p>
    </div>

    </article>    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="Private beach? Yes! 3-bdr Villa Cantik. Beach club access, butler, car &amp; driver">
    <meta itemprop="rating" content="3">
    <meta itemprop="dtreviewed" content=" 2013-08-05" >

    <p class="avatarContainer">
        <img height="55" width="55" src="//s4.fkimg.com/res/1380077868/assets/public/images/avatar_photos/avatar019.jpg"/>
    </p>

    <h4 itemprop="summary">&#8220;Looks nice but deceives in reality - all marketing hype and overpriced&#8221;</h4>

    <div class="review-rating">
        <p class="ta-rating mediumSmRatings rating-3-5">
            <span class="ratingsIcon"></span>
        </p>
        <span>Reviewed 5 Aug 2013</span>
    </div>

    <div class="mainReviewBody">
        <p itemprop="description">This villa is located in the Karma Kandara hotel. The villa owners, Villa Nabali, were efficient in booking us in and meeting us, as well as organising an excellent cook, but the Karma was not up to scratch and very poor value for money.

The place is run down and clearly set up to make money not provide good service. The villa itself is OK but we would never come back again.

When the problems arose (see below), I would have expected a much better response and for the villa manager to come to see if all was ok. They are perhaps too used to dealing with Russian renters, who are more concerned by style rather than content.
The hotel managers frankly didn't care at all. Very poor service all round.

The rooms are Ok but cleaning is not a hotel + point. The pool is out of the sun most of the day and this seems to be the case for most of the villas! (explain that away..). They have a tiny deck enough for 3 loungers squeezed like sardines, for a villa than can sleep 10...Service is poor for the 5 star rating. 
The beach is a mix of rocks, pebbles and abit of sand. And the worst part of the hotel is their prices - completely outrageous for Bali (would you pay 100€/$130 for a dinner which is average?)

The pool is beautiful in the pictures but is the size of an oversized bath tub and only gets the sun in the afternoon. The views are excellent but you come, takle a pic and leave. The beach restaurant is average and the one along the beach is much nicer with a sandy front to it. Prices are ridiculous, even for basic food and way more expensive for lunch compared to dinner. There are not enough loungers on the beach and the beach staff have to compensate with bean bags (hardly the stuff for luxury hotels).

They have difficulty understanding that having a pool villa entails using the pool (no pool towels; no sun...); took 2 days to fix the wifi; took 30 min to come out to the villa when there was major gas leak; took 2 days to fix the patio doors so they could open, in a holiday villa which is set up for this; provided enough utensils for 5 people in a 3 bed villa for 10; were happy to let us clean the whole kitchen for them as we had an ant invasion rather than send s/one to do this; had to have pest control on a regular basis...should I go on...

Avoid this place basically unless you like throwing money into a dustbin!</p>
    </div>

            <p class="owner-response">
            <span class="owner-response-title">Response from the manager</span>
            <span>Dear Doc.,

Thank you for your review and especially for pointing attention to what we plan to improve for future guests. Unfortunately, you're not the first our guest who has complaints about how on-site staff approached to the guests and if they have any requests or issues (same as you, we only can ask them but we can't push them to do what they have to do follow contract that they have with the property owner). 

We plan to add our own staff in the villa for few hours a day to help to clean your villa (there is no staff room in the house and most guests ask to respect their privacy instead to have staff full time stand by in the kitchen area). We plan some upgrades and improvements of the villa's facilities and we will prepare a local guide with recommendations of some really good but much more affordable restaurants in the area. Oxana, the villa manager can't not stand by in the villa as this is resort complex and she is not working for this resort. However I know that Oxana was available on the phone and helped as much as she could if you had any special requests or if you needed assistance with the resort's staff. You could ask her about where to go for lunch and dinner as she knows a lot as she lives not far from these villas. 

Villa is provided with dedicated car and driver for 8 hours a day especially to eliminate such inconvenience like to eat every day in one place. You also requested to have private cook that we provided. Hope you were satisfied about in-house meals that you had. 

We don't own the villa but only manage inquires for the owner however it's time to change how it works and we'll take it seriously to talk to the owner about improvements that you suggest and we are planning. 

We really sorry that some things made you upset. There are not too many others villas in Bali with private access to the white sand beach and Bali is in the middle of the ocean that's why waves present at most of the time. The complex next door is the only alternative but it's priced much higher than our privately owned villas. Staying in private villa make your stay more comfortable as we can adjust in-villa services to your needs. 

Please let us know if you may find better and more affordable alternative with private and secured access to the swimmable beach (in most but not always). We're working a lot with the Russian clientele as you mentioned and we really want to know if such alternative exist in Bali. However, we will work hard to transform our guests experience into complete pleasure. 

Thank you again for staying with us and your time to point our attention to improvements need to be made. 

Kind regards, Vasily & Oxana
VillaNaBali management</span>
        </p>
    </article><div class="ajax-nav-panel-nav">
    <div id="reviewNav" class="reviews-pagination">
        <span>Review 1-2 of 2</span>
</div>
</div>

