    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="Casa Brio - an elite haven">
    <meta itemprop="rating" content="5">
    <meta itemprop="dtreviewed" content=" 2017-09-28" >

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        <img height="55" width="55" src="//s4.fkimg.com/res/1380077857/assets/public/images/avatar_photos/avatar035.jpg"/>
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    <h4 itemprop="summary">&#8220;Beautiful place and beautiful staff&#8221;</h4>

    <div class="review-rating">
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        <span>Reviewed 28 Sep 2017</span>
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    <div class="mainReviewBody">
        <p itemprop="description">Thanks for making the first week ever in Bali with my family such a wonderful experience. The kids all found the staff to be so helpful and friendly and we'd definitely return. </p>
    </div>

            <p class="owner-response">
            <span class="owner-response-title">Response from the manager</span>
            <span>Thank you for taking the time to leave a review of our Casa Brio villa. We are pleased that you liked our beautiful place and staff and that we were able to give you a great experience on your first week in Bali. On behalf of the entire villa staff and Elite Havens, please do stay with us again soon!</span>
        </p>
    </article>    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="Casa Brio - an elite haven">
    <meta itemprop="rating" content="5">
    <meta itemprop="dtreviewed" content=" 2017-09-24" >

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    <h4 itemprop="summary">&#8220;Perfect again!&#8221;</h4>

    <div class="review-rating">
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        <span>Reviewed 24 Sep 2017</span>
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    <div class="mainReviewBody">
        <p itemprop="description">Wow! Second year in a row and still as perfect as ever. Thanks again guys your all so friendly and helpful. The place was as perfect as always. See you next year. </p>
    </div>

            <p class="owner-response">
            <span class="owner-response-title">Response from the manager</span>
            <span>Thank you for choosing Casa Brio again for your holiday. We are pleased that you liked our perfect villa and staff services. On behalf of the entire villa staff and Elite Havens, we look forward to your next stay!</span>
        </p>
    </article>    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="Casa Brio - an elite haven">
    <meta itemprop="rating" content="4">
    <meta itemprop="dtreviewed" content=" 2017-06-07" >

    <p class="avatarContainer">
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    <h4 itemprop="summary">&#8220;Perfect Villa in Perfect Seminyak Location&#8221;</h4>

    <div class="review-rating">
        <p class="ta-rating mediumSmRatings rating-4-5">
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        <span>Reviewed 7 Jun 2017</span>
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    <div class="mainReviewBody">
        <p itemprop="description">Stylish and modern villa in a fantastic location right next door to Peppers and walking distance to many Seminyak landmarks including The W, Merah Putih, La Lucicola and Motel Mexicola.   The Villa team are lovely and go out of their way for you.  Definitely, recommend as a great place to stay in Seminyak</p>
    </div>

            <p class="owner-response">
            <span class="owner-response-title">Response from the manager</span>
            <span>Thank you for taking the time to leave a review of our Casa Brio villa. We are pleased that you liked our excellent location in Seminyak and our lovely staff. On behalf of the entire villa staff and Elite Havens, please do stay with us again soon!</span>
        </p>
    </article>    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="Casa Brio - an elite haven">
    <meta itemprop="rating" content="5">
    <meta itemprop="dtreviewed" content=" 2017-02-28" >

    <p class="avatarContainer">
        <img height="55" width="55" src="//s4.fkimg.com/res/1380077857/assets/public/images/avatar_photos/avatar029.jpg"/>
    </p>

    <h4 itemprop="summary">&#8220;My favourite villa in Seminyak&#8221;</h4>

    <div class="review-rating">
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        <span>Reviewed 28 Feb 2017</span>
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    <div class="mainReviewBody">
        <p itemprop="description">There are many villas to choose from in Seminyak but I keep going back to Casa Brio because it is so personal and the welcome there is so warm.

I have stayed at Casa Brio 4 times over the last 3 years usually on short breaks to Bali with friends from Singapore.  Each time I have felt it to be a home away from home, especially because the staff there (Yusa, Devi, Made, Degus and Kadek) welcome me like an old friend every time I go there.  Nothing seems to be too much trouble for them: they provide really high levels of service and the villa has been immaculate every time I have stayed there.

The villa itself is beautifully designed in a modern Balinese style.  It has lots of lounging space around the pool and in the breezy living areas and I just love the bathrooms.

Perhaps the best thing about Casa Brio is its location – a short walk to all the top restaurants, bars and clubs in Seminyak (as well as to the beach).  But at the same time the villa is wonderfully quiet and relaxing despite being so close to all the ‘action’!</p>
    </div>

            <p class="owner-response">
            <span class="owner-response-title">Response from the manager</span>
            <span>Thank you for sharing your high praises and warm regard of our Casa Brio villa. We are thankful to be your favorite villa in Seminyak, given our great location, friendly staff and beautifully designed private villa. On behalf of the entire villa staff and Elite Havens, we look forward to your next holiday with us!</span>
        </p>
    </article>    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="Casa Brio - an elite haven">
    <meta itemprop="rating" content="1">
    <meta itemprop="dtreviewed" content=" 2017-01-05" >

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    <h4 itemprop="summary">&#8220;The worst villa at this price old dirty and shabby&#8221;</h4>

    <div class="review-rating">
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        <span>Reviewed 5 Jan 2017</span>
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    <div class="mainReviewBody">
        <p itemprop="description">The toiket seats need replacing
Curtains and all upholstery Filthy
TV and DVD from last century 
The villa does not get cleaned when you wake in morning ashtrays remain dirty
Nothing is put in order 
The toiletries very poor quality 
The staff not trained for this price 
We stayed from 26/12/16-6/01/17 pai $13900 US 
5 star price at 2 star quality shamefull 
Bath towels were grey and old as were the pool towels after complaining the bath towels were replaced with white ones however not new 
Bathrobes all stained and old 
At the daiky price all coukd be replaced with new !!!
The worse villa i have ever stayed at this price there are many many more to choose from 
We would not recommend and we have been coming to bali for 10 years 
We have stayed at 
VILLA AQUA 
VILLA NALINA 
VILLA DES INDES ll
the above are all similar prices and are far superior 
Do not waste your money
We feel very dissapointed I have never written a review 
We went through GERIA BALI to book who were not helpful after we complained 
Not 5 star do not go</p>
    </div>

            <p class="owner-response">
            <span class="owner-response-title">Response from the manager</span>
            <span>We're very sorry to hear that your recent stay with us was not to your satisfaction but we believe that some of your comments were not entirely fair to the villa facilities and the staff. The villa has been operational under Elite Havens Management for several years with a stable and high quality villa staff. We have received numerous compliments from past visitors and consistently maintain the highest standards of maintenance, cleanliness and service.
 
We seriously take note of complaints and all issues which you raised were handled at once by our villa manager and cascaded to the staff. We incorrectly assumed that we were able to make up to you for the rest of your stay when we immediately purchased new bath towels, hand towels and face towels plus offered additional complimentary airport pick up by the agent (Geria Bali)  and complimentary car and driver for your use by the villa.
 
We believe that our rental rates are priced very competitively and that Casa Brio offers good value given its location, facilities and design of the property - this is supported by our good levels of occupancy and demand in the market.  

The villa replaces soft furnishings and fittings periodically and your comments regarding wear and tear of certain items are well noted where relevant. We do however always maintain the villa to a luxury standard and would never compromise on replacement to the extent which you imply. 
 
We still appreciate you taking the time to leave us your feedback, and we will definitely work on the issues raised to make sure that our next guests will experience the exemplary service that we are known for.</span>
        </p>
    </article>    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="Casa Brio - an elite haven">
    <meta itemprop="rating" content="2">
    <meta itemprop="dtreviewed" content=" 2016-11-22" >

    <p class="avatarContainer">
        <img height="55" width="55" src="//s4.fkimg.com/res/1380077857/assets/public/images/avatar_photos/avatar008.jpg"/>
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    <h4 itemprop="summary">&#8220;Ruined by bed bugs&#8221;</h4>

    <div class="review-rating">
        <p class="ta-rating mediumSmRatings rating-2-5">
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        <span>Reviewed 22 Nov 2016</span>
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    <div class="mainReviewBody">
        <p itemprop="description">I consider myself a pretty easygoing traveler, and I understand perfectly well the concept of paying for what I get. I've experienced pleasant stays in hostels offering great amenities and value, and enjoyed a bit more extravagance at luxurious establishments. For each category I reserve different standards and in the luxury realm, Casa Brio fell flat on its promise. 

I took the room next to the stairs on the second storey and by the second night I was itching like crazy. I noticed red bumps on my skin the first two days. I've never had bed bug bites so I didn't know any better, in fact I thought it was a heat rash, thanks to the faulty air conditioning (I'll come to that later). The third and last morning I woke up to massive clusters of red bumps all over ( I read up on this later and realised that bed bug bites take 1-2 days to swell up). Refer to the uploaded picture of the bites on my right shoulder alone. I was the only one in the group with the misfortune and we are certain it came from Case Brio because we only left the villa for meals and shopping trips.

The well meaning staff did not seem to understand what I meant by bed bugs and I have since lodged a complaint to the management. I await their response. I do not need any compensation but if the management pleases, it can verify and prove that they have carried out a complete extermination immediately because it is UNACCEPTABLE and UNETHICAL to continue hosting guests in such hazardous conditions.

To make it worse, the air conditioning in my room did not work for the last two days of my stay. In this tropical heat it was impossible to sleep well at night - forget about napping in the day. I brought this up to the ground staff and I was simply advised to 'not leave the door and windows open when the aircon is on'.

Any upsides? This villa is well situated, just five minutes walk to the main street. Ground staff were otherwise helpful and friendly. The layout of the premises is very ideal, with plenty of space for group activities. We received some beverages in the fridge for free which was nice. One of us damaged a lounge cushion by accident and the cost was waived, which was appreciated. 

However, in the context of "luxury" accommodation and standards of Asian hospitality, these are certainly not sufficient redeeming factors in my opinion. There are plenty of other villas in Bali and you might do yourself a favour checking out other options.</p>
    </div>

            <p class="owner-response">
            <span class="owner-response-title">Response from the manager</span>
            <span>Dear Celine,

Thank you for letting us know of your recent stay at Casa Brio. We are pleased that you liked our villa location and layout ideal for groups plus, the helpful and friendly service of our staff.

We are sorry to hear about your unpleasant experience. We have investigated, and confirmed that the AC on your room was not fully operational on your last night with us. We thank you for reporting this the following morning to which we immediately called a technician to check but you requested to just have it repaired after you check out.

After you left, the technician found out that the problem was caused by small leaking on the installation. This has now been fixed. We would like to assure that we do run regular maintenance for AC & machinery at the villa unfortunately we do encounter a few unexpected technical issues to which we always try to solve urgently.

We have also noted your report of bed bugs on the same morning you reported the AC is not working. Our staff did immediately check your room and mattress but did not find any bed bugs or traces of them. Upon your check out, our operations team visited and inspected your room, and the rest of the rooms of the villa and did not find any bed bugs or traces of them.

We do take guest feedback very seriously, so we in any case replaced bed linen, bed protector, pillows and duvet. The villa is subject to regular pest control and we have never had any reports of bed bugs since we opened. Our professional pest control company has also certified that the villa is free from bed bugs.

Again, we are sorry for your inconvenience.</span>
        </p>
    </article>    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="Casa Brio - an elite haven">
    <meta itemprop="rating" content="5">
    <meta itemprop="dtreviewed" content=" 2016-07-13" >

    <p class="avatarContainer">
        <img height="55" width="55" src="//s4.fkimg.com/res/1380077857/assets/public/images/avatar_photos/avatar017.jpg"/>
    </p>

    <h4 itemprop="summary">&#8220;Luxurious villa&#8221;</h4>

    <div class="review-rating">
        <p class="ta-rating mediumSmRatings rating-5-5">
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        <span>Reviewed 13 Jul 2016</span>
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    <div class="mainReviewBody">
        <p itemprop="description">Our family stayed at Casa Brio villa in Seminyak and we were blown away by the standard of the luxurious villa!

For some of us this is our 2nd or 3rd trip to Bali and traveling as a whole family (kids, siblings and grandparents). We did not often want to leave to head to the shops or restaurants!!! A definite paradise with the garden, outdoor alfresco, large bedrooms and each have an amazing bathroom! Honestly - we all came back dreaming how to make such a lovely replica house in Sydney! 

On arrival we had a lovely drink and appetizer. You have a butler service (which is not too in your face)! They can organise meals and snacks within the villa, or your dinner or other transportation arrangements on request. Staff was attentive to needs of the family - brought out pool toys for the kids 

The Balinese breakfast in the villa was delicious!! And even for one of our kids that can make a fuss - they have options for food/cuisine. They also brought out extra pieces of watermelon for the kids. 

This is by far one of the most relaxing and comfortable accommodation options for a larger group or family. 

Initially the distance and proximity to the shops was a bit further than what we thought. But the kids really did not want to leave the villa and desperate to go back after a day out! It's tucked away and secluded spot has really given us all a chance to relax and unwind in this trip. </p>
    </div>

            <p class="owner-response">
            <span class="owner-response-title">Response from the manager</span>
            <span>Thank you for sharing your luxurious experience at our Casa Brio. On behalf of the whole villa staff, we hope to see you again soon!</span>
        </p>
    </article>    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="Casa Brio - an elite haven">
    <meta itemprop="rating" content="5">
    <meta itemprop="dtreviewed" content=" 2015-10-09" >

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        <img height="55" width="55" src="//s4.fkimg.com/res/1380077857/assets/public/images/avatar_photos/avatar069.jpg"/>
    </p>

    <h4 itemprop="summary">&#8220;A perfect oasis in the middle of Seminyak&#8221;</h4>

    <div class="review-rating">
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        <span>Reviewed 9 Oct 2015</span>
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    <div class="mainReviewBody">
        <p itemprop="description">Casa Brio is back on line and better than ever! 
It was closed for six months due to the noisy construction of a villa next door, but now all is peaceful again and Casa Brio is accepting bookings once more. Not a moment too soon. We were desperate to escape the haze in Singapore and were delighted that Casa Brio could take us. This was perhaps our 5th or 6th visit. 
But there was one major difference for us. We now had an 11- month-old baby daughter to accompany our 6-year-old girl. We wondered if Casa Brio would be sufficiently baby friendly and could our older girl be suitably entertained where there was no kids' club or other children's facilities. 
We needn't have worried. After we checked in, our older girl exclaimed "Wow! This is the life!" and flopped into one of the comfy beds to check it out. She couldn't wait to get into the pool to swim. In fact, over the 5 days we were there, she never got bored of the pool, the spacious living and dining areas to read and play games, and the engaging and children-loving team headed by Manager Yusa. In fact, we had to pry her away for a trip to Turtle Island! 
For our baby, they provided a wide range of baby-friendly accessories & equipment, such as a baby cot with mosquito netting, baby chair, kiddy pool toys & children's DVDs. The pool of course was open and we had to watch that the baby didn't crawl into it, but it would have been unreasonable to expect it to be fenced it up.

Chef Kadek was most accommodating to provide food that our kid loved, such as Spaghetti Bolognaise, French fries, Cap Chai with rice and many other delights. He exceeded himself making a Balinese feast for us one night, comprising a wonderful crispy Balinese duck, succulent chunks of tuna beautifully marinaded, wrapped in banana leaf and BBQ'd to perfection, crunchy and tasty Balinese cooked vegetable mix, skewers of pork sate, with white rice, and for dessert, a typical Balinese sweet of palm sugar inside dumplings, boiled and served with fresh grated coconut. We could not have had higher quality Balinese food anywhere (and we have been to many places).

In the day, Casa Brio is a verdant haven. The landscaping, plants and trees make it really hard to believe that there are villas next door. The location is also unbeatable. Just minutes away we could access Seminyak beach (the sunsets!), gorgeous restaurants, terrific shopping and high quality yet reasonably-priced spas. We never needed a car except for our trip to Turtle Island. At night, the ambience is heavenly. The lighting designer did a great job and the place is stunning, serene and restful at night. In the cool of the night breeze, with the soft sounds of the Gamelan wafting in from a nearby temple, having a night cap or coffee in the lounge was quite the nicest way to end a day. And overnight, in the middle of this charming village hidden in the heart of Seminyak, there was no road noise. Only crickets.
The beds were very comfortable, only our baby's cries for milk could get us out of bed in the mornings! But we were rewarded by the freshest tangerine juice, fragrant Bali coffee and breakfast that could be anything from eggs Benedict or eggs florentine, to Balinese fried rice or noodles, accompanied by fresh local fruit (mangos were in season and they are divine!). 
The staff were all attentive but discreet.</p>
    </div>

    </article>    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="Casa Brio - an elite haven">
    <meta itemprop="rating" content="5">
    <meta itemprop="dtreviewed" content=" 2015-10-01" >

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    <h4 itemprop="summary">&#8220;Wonderful family destination&#8221;</h4>

    <div class="review-rating">
        <p class="ta-rating mediumSmRatings rating-5-5">
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        </p>
        <span>Reviewed 1 Oct 2015</span>
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    <div class="mainReviewBody">
        <p itemprop="description">Casa Brio provided a wonderful location for our family holiday, including three young children.
The house is well located, within short distance to a great beach, restaurants and shops.  Yet it is in a quite area.  The house itself is well suited to families, with four generous bedrooms and related facilities.  The pool and external gardens are also very well designed with sunny and shaded areas.
The staff proved extremely helpful and pleasant, with friendly service, great meals and helpful advice and information.
All in all a great, relaxed and trouble free holiday. I would highly recommend Casa Brio for families.</p>
    </div>

    </article>    <article class="propertyReview" itemscope itemtype="http://data-vocabulary.org/Review">
    <meta itemprop="itemreviewed" content="Casa Brio - an elite haven">
    <meta itemprop="rating" content="5">
    <meta itemprop="dtreviewed" content=" 2015-08-13" >

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    <h4 itemprop="summary">&#8220;카사브리오 후기 - 활발한 도시안에있는 풀빌라 추천합니다&#8221;</h4>

    <div class="review-rating">
        <p class="ta-rating mediumSmRatings rating-5-5">
            <span class="ratingsIcon"></span>
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        <span>Reviewed 13 Aug 2015</span>
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    <div class="mainReviewBody">
        <p itemprop="description">친구들과 4박5일 스미냑여행을 다녀왔고요 아는분을 통해 '카사브리오 (Casa Brio)' 풀빌라에 머물게 되었습니다. 제가 개인적으로 제일 마음에 들었던 점은 빌라 위치였어요- 빌라에서 3분정도 걸으시면 W 호텔, 포테이트해드바 그리고 다양한 레스토랑이 많았고요, 카사브리오에서 골목모퉁이만 돌면 유명한 '페퍼스 센토사'' 리조트가 있어서 저렴한 가격에 호텔스파 트리트먼트를 받을 수 있어서 너무 좋았습니다 >_<. 빌라직원 분들은 경비 아저씨까지 포함해서 5-6명정도 계셨구요 모두 다 너무 친절하셔서 처음엔 몸 둘 바를 모르겠었어요 ㅜㅜ. 카사브리오에는 객식이 5개, 큰 거실, 야외 바베큐핏, 식당 그리고 넓은 수영장이 있었고요, 아침/점심/저녁 나들이 후 직원분들이 물수건이랑 마실거를 제공해주셔서 5성급 호텔 부럽지않은 서비스였어요.

저는 1층 구석에있는 객실을 썻고요 나무로 만들어진 가구가 온화한 느낌을 줘서 편했어요.  세면도구와 샤워타올은 빌라에서 제공해줘서 편리했고요 딱 아쉬운 점이 하나 있었다면 빌라에 썬크림이 없었서 편의점에서 사왔어야했어요 ㅠ. 옷장안에는 금고랑 옷걸이가 한 10개는 있어서 원피스랑 바지를 걸어두기 좋았구요 배게랑 침대는 푹신푹신해서 1달치 잠을 1주일안에 자고온거같네요^^;; 

아침은 직원분께서 서양(크로아상,요구르트 그리고 과일)식으로 매일 세팅해주셨고 원하시면 점심이랑 저녁도 부탁드리면 빌라에서 세팅해드려요. 저희는 점심으로 발리식 돼지고기요리세트를 먹어봤는데 약간 오뚜기 카레비슷한 맛이여서 맛있게 먹었어요.

스미냑은 발리에서 번화한 지역이다보니깐 밤에도 볼거리랑 나이트클럽 비슷한 술집이 많아요- 카사브리오는 시내에서 걸어서 5-10분 떨어저 있는 거리여서 하루종일 시끌시끌한 사람많은곳에서 놀다오면 조용하고 힐링하기 좋은 빌라였어요. 아무래도 객실이 5개다보니깐 가족/친척분들이랑 와도  재미있게 지내실거 같아요 :)</p>
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