I've just read both of the reviews for Villa Chez Nous, one great, one terrible, and in a way, they are both true. We wanted a villa by the lake, with mooring for a boat, privacy, a pool and crucially, enough space for 4 adults and 6 children, two of whom are babies. Villa Chez Nous offered all of this. The location is stunningly beautiful, throughout the day and night and you get almost total privacy. Obviously we were super vigilant with the small children around the lakeside and the pool, but we have been holidaying in villas with pools for 14 years now, and you learn to be constantly watching them.
The interior of the villa had some corners which the cleaners hadn't ventured into when we first arrived, but it was practical, had all mod cons (no bath though) and when you spend most of the time by the pool or on the lake or barbecuing, it was fine. It was not as "high end" as some villas we have stayed in, the sofa was Ikea not Roche Bobois (the beds are probably Ikea too but ours didn't collapse as the previous reviewers did!) and the shower and sinks did block up a bit, but Italian plumbing can be a bit hit and miss. Two of the four bedrooms are single bedrooms with kids bunkbeds in, which suited us fine. The bunks are a decent size and fitted my eldest who is 5'8''.
Crucially, we had hired a boat for the week. Luckily my husband is confident with mooring up and navigating and so it was his toy - which came in massively handy. We used it everyday to get to and from restaurants, tourist spots and to go shopping. We used the car two or three times. Yes the access to the road is a challenge, and yes we saw snakes too, but there are snakes in Italy, just as there are in many other countries. It is a shame that the previous reviewer went to the Villa D'Este by car, as it is much more fun to get a water taxi or ferry, or hire your own boat and zoom across the lake as if you are in a James Bond film! I wouldn't consider this villa without a boat, its just not practical, unless you want to spend all your time by the pool.
To summarise, we had an unforgettable holiday at Villa Chez Nous, but it is not for the faint hearted. It is essentially a family villa for relaxing and enjoying the lake from the lake - not a base for driving excursions. The owner Andrea was super helpful and picked us up from Pognana Lario and took our luggage to the villa for us, so we didn't have to carry it down the steps.
We would definitely go again, I would just try to haggle harder on the 300 euro cleaning fee that you get charged by the agent - that was the only annoyance for me.