This would have been a 5-star rating if the property management company had not been so misleading. First, the good news. Villa Mennagio is beautiful, well-maintained and was a good value for our group of six. The kitchen is large and well equipped. The decor was charming and bathrooms modern. The location was perfect -- easy walking distance from the boat dock and town center, but away from the crowds. Beds were not all that comfortable, but not terrible. The covered patio and garden was a lovely setting for cocktails and conversation. The elevator was a nice amenity for transporting luggage and travel weary bodies between floors. WiFi signal was a bit weak, but functioned well enough in certain areas of the house. All would have been perfect except for a couple "misunderstandings" with the property management company. Our confirmation email clearly stated that we would be greeted on the day of our arrival with a complimentary dinner prepared on site by a private chef. Upon arrival we were given several different reasons why this was not going to happen even after we showed the property manager the email that unequivocally stated that the meal was included in the rental package. We would have felt much better about the snafu if we had received a consistent explanation or a discount on our rental or an alternative -- dinner on another night, dinner at a restaurant -- really, any sort of accommodation to right the situation. Then there was the "orientation for your stay in Menaggio" which was really a pitch to buy property from the property management company that lasted over an hour and was every bit as annoying as the dreaded time share condo pitch that often accompanies free or discounted lodging packages in the U.S. The problem here is that we had no idea it was coming. Finally, although the property manager 's pitch included an offer to help us find best services, make reservations, etc., we quickly came to feel uncomfortable with asking for assistance. For example, an inquiry for recommendations about local wines was met with an offer to arrange to have wine delivered to the villa at a ridiculously high mark-up. Bottom line -- I highly recommend Villa Menaggio as a wonderful place to stay but beware broken promises, hidden motives and skip the "orientation." Other advice for your stay at Menaggio -- be sure to take the cooking class or make a reservation to dine at Il Caminettto, a short boat ride to Varenna to experience Chef Moreno's warm hospitality and fabulous food -- a highlight of our stay in the Lakes area. And, if you defined good restaurants in Menaggio, please share, as we had some really mediocre food there.